Administrative Support, Case Management/Social Services
AmeriCorps CommunityLinks Program Coordinator
Position Focus: Capacity Building; Case Management
Host Site Information:
AIDS Foundation of Chicago
200 West Jackson Blvd., Suite 2100
Chicago, IL 60606
Position Location: Same as Host Site Information Listed Above
Troubleshoot and problem solve potential issues and concerns with subcontractors regarding program delivery
Perform regular monitoring of data quality for CommunityLinks services in ClientTrack
Monitor weekly and monthly submission of reports from subcontractors
Prepare monthly reports for program
Participate in CommunityLinks Operations Meetings
Attend in-service trainings and meetings as required by the CommunityLinks team and AIDS Foundation of Chicago
Attempt to locate assigned managed care members via various strategies working with internal Mobile Engagement Team (MET)
Offer additional available services and, as needed, administer and complete health risk assessments/questionnaires with located members
Answer members’ questions about health care plan and provide contact information for the health care plan
Document CommunityLinks encounters, attempts, and services daily
Maintain the highest level of security and confidentiality at all times for public health information (PHI) by following all agency protocols
Attend all Reach Reconciliation meetings
Provide program support to AFC Staff for the MCO Training and Education Sessions, including meeting logistics, scheduling, coordination of instructors, and logistical support for participants, and maintenance of data related to the session.
Support and help coordinate trainings with subcontractors on all aspects of service delivery including workflow, policies and procedures, and data entry.
Complete and submit all necessary IPHA AmeriCorps paperwork and reports by pre-determined deadlines.
Attend all IPHA AmeriCorps trainings including orientation and team trainings.
Complete all IPHA AmeriCorps required National Days of Service projects.
Some local and out of town travel required.
IPHA AmeriCorps Position Requirements:
18 years of age or older by term of service start date.
U.S. Citizen, U.S. National or lawful permanent resident.
Possession of a high school diploma or equivalent, or commit to earning one prior to receiving an education award.
Complete Federal and State criminal background check, Sex Offender Registry check, and DCFS CANTS background check (all provided and coordinated by IPHA AmeriCorps Program)
Valid Driver’s License and proof of insurance; or valid State ID
Regular and reliable attendance.
Ability to commit to the 11 month term of service.
Host Site Preferred Qualifications:
Must possess excellent oral and written communication skills.
Must have computer skills and be proficient in Internet research. Experience with Excel spreadsheets and databases highly desirable.
Must have organizational skills, good decision making skills, and be able to work independently.
Ability to develop positive internal and external working relationships.
Proficiency to conduct duties using oral Spanish highly desirable.
Ability to maintain confidentiality
Knowledge of hepatitis C, HIV and STIs highly desirable.
Position location is accessible by public transportation.
AFC mobilizes communities to create equity and justice for people living with and vulnerable to HIV and related chronic diseases.
People living with HIV and related chronic diseases will thrive, and new HIV infections will be rare.
To realize our mission to mobilize communities to create equity and justice for people living wi...th and vulnerable to HIV and related chronic diseases, we will:
Improve health equity.
We will increase access to high-quality, comprehensive prevention, care and housing services free from stigma.
Prevent new cases of HIV.
We will reduce new HIV infections through innovative approaches to prevention, care, housing and education with a focus on most-impacted populations.
Serve as a collaboration and knowledge center.
We will be a thought leader and resource center to create and share best practices, innovations and models.
Be a bold voice for change.
We will be a leading voice to mobilize advocates and people living with HIV and related chronic diseases to transform systems, policies, and resources.
Commitment to Priority Populations
Anyone can become infected with HIV, but HIV and related chronic diseases disproportionately impact certain populations in distinct geographic areas. We can have the greatest impact on the HIV epidemic by focusing our efforts on those most-impacted by HIV, based on epidemiological data and unmet need:
• Young Black gay and bisexual men
• Transgender women of color
• Black women living in high-incidence areas
• Latino gay and bisexual men
Factors that drive the HIV epidemic and health inequities that we will address include:
• Sex work
• Drug use
• Lack of access to health care
• Immigration status
AFC will also work to meet the evolving needs of older adults with HIV and long-term survivors.
Commitment to Organizational Excellence
To strengthen AFC as an organization, we will move to a talent management framework, develop staff and Board leadership, implement long-range business planning with a focus on diversity and inclusion, and ident