The goal of the Immigration Legal Services Program is as follows: to assist currently eligible immigrants with their applications before USCIS; to provide direct legal services while engaging more people in Community Organizing and Financial Wellness programming; and to provide resources for the community to prepare for Comprehensive Immigration Reform or to prepare for Immigration enforcement measures.
Job Duties and Responsibilities
Manage TRP’s Immigration Legal Services Program intake process and assist applicants in a professional and compassionate manner and maintain confidential information.
Operate a multi-line hotline with immigration inquiries and assist with a high volume of public and professional inquiries by triaging individual cases and providing general information on community resources and immigration relief options.
Oversee the day-to-day operations of the office space and reception area; work with other staff to announce and direct guests to intended destinations within the building.
Identify cross-over services for other TRP programs and services particularly with Financial Wellness and the Promotoras program.
Provide legal assistant support for the immigration department: perform data entry; prepare and disseminate mail; and fax, file, scan, and copy documents for case files.
Actively participate in public education workshops regarding important immigration issues facing the community.
Actively engage in understanding current immigration law and TRP’s office procedures relating to immigration case work.
Maintain required job skills and core professional competencies.
Attend and participate in required educational programs and staff meetings.
Perform other duties as assigned.
Essential Knowledge and Skills
One to two years’ experience as a receptionist with or in a non-profit community-based organization or a law firm preferred. Preferably experience with immigration law.
Strong customer service skills required.
Bilingual in English and Spanish required.
Desire to receive training and receive BIA accreditation in the future.
Ability to: work well under pressure, multi-task, and meet established timelines and goals.
Ability to deal effectively and professionally in stressful situation and with a high volume of public and professional inquiries while exhibiting sound judgment and using discretion.
Demonstrated ability to build relationships and work effectively with people of diverse social, faith, economic and racial/ethnic backgrounds.
Excellent verbal, analytical, writing, and organization skills.
Prior experience with immigration intake or understanding of immigration legal services preferred.
Proficient knowledge of MS Office and Internet required.
Special Working Conditions and Demands
Willingness to work flexible hours; evenings and weekends required
Access to a car, valid driver’s license and insurance, and ability to travel within the metropolitan area and sometimes out of state