The Floor Nurse provides support to Providers and Patients in accessing care by being a liaison and advocate for patient needs. The nurse will be available in the clinic to provide patient education, referral assistance, applications for patient assistant programs, assessment for urgent care requests, medication refills and phone calls. The nurse is also responsible for maintaining Abnormal Pap, Sexually Transmitted Infection (STI), and Elevated Lead tracking systems for site. Essential duties and responsibilities include:
Patient Care Support
Assists with urgent care requests and patient flow.
Assists with phone calls related to medication refills, referrals, patient questions. Ensures calls are returned by end of the workday.
Documents all care and patient interaction in the medical record according to policy.
Follows approved protocols and standing orders for patient care.
Completes applications for Patient Assistance Programs.
Assists MA’s in Tracking Referrals.
Provides assistance during emergency situations.
Maintains ongoing communication with mid level providers and physicians to assure quality of care.
Initiates and/or participates in quality assurance and continuous quality improvement.
Communicates normal and abnormal lab results to patients including education and treatment plan as outlined by the medical provider.
Performs employee health screenings and collects data.
Serves as an advocate and provides instructions and counseling to patients and their families including planning, implementing and teaching/education.
Provides patient education material and instruction, including but limited to: breastfeeding, baby care, diabetes education, asthma management, and family planning.
Identifies abnormal vs normal pap results.
Consults with Advanced Practice Nurse or MD as needed.
Informs patient of abnormal pap result, treatment plan within a timely manner.
Audits charts monthly for tracking purposes.
Assists in scheduling colposcopy appointments, educate patient regarding colposcopy procedure.
Retrieves pertinent information from Practice Management System;
Notifies Chicago Department of Public Health of positive Gonorrhea and Chlamydia within five days of diagnosis or treatment.
Develops and implements efficient tracking systems for STI, Pap and abnormal lead.
Attends appropriate clinical meetings related to patient care.
Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG guidelines, other State and Federal laws).
Performs other duties as designated by supervisor.