The jManage Database/Website Support and Training Specialist acts as a direct point of contact for Jvillage Network clients (Congregations and Non-Profits). The jManage Database/Website Support and Training Specialist provides telephone and help desk support, onboards new clients, trains clients on all aspects of the systems, produces client training materials, and collaborates with other internal staff members. The ultimate goal for the person in this position is to provide an outstanding level of customer service.
This is a half time to three quarter time position. The location is REMOTE...meaning you may live anywhere in the United States.
Help Desk Support: Provide answers to client questions on CRM/website functionality via phone and support desk platform. Communicate technical issues to appropriate staff. Collaborate/consult with support leads, developers, and management to resolve client requests/problems.
New Client Onboarding: Project manage new clients as they move through the data import process.
Client Training: Provide training to clients on CRM/website functionality, including one-on-one sessions, training webinars, and demonstrations.
Documentation: Create and edit client training materials including: online manual, video tutorials, tips of the week, service bulletins and release notes.
Other: Projects and tasks as assigned by supervisor.
Experience working with a database system
Detail oriented; problem solving skills
Communication skills (verbal and written)
Ability to multi-task
Personal initiative, self-motivated
Team player, cooperative, flexible
Familiarity with CiviCRM, basic html and/or Drupal a plus, but not required
Telecommuting is allowed.
Additional Salary Information: Commensurate with experience.
Jvillage Network is a Burlington, Vermont based company that provides Jewish organizations with a fully integrated suite of website design and database management tools. The company creates strong and prosperous online homes for Jewish communities around the world.