Ancilla Systems is a service ministry sponsored by the Poor Handmaids of Jesus Christ, an international congregation of apostolic women religious within the Roman Catholic Church. The Development Services Department of Ancilla Systems serves ministries of the Poor Handmaids of Jesus Christ by ensuring effective identification, cultivation, solicitation, and stewardship of donors.
The Donor Relations Coordinator is responsible for accurate and timely gift and constituent data entry into Blackbaud’s Raiser’s Edge (RE) and Sphere databases, and other development systems. In addition, she or he is responsible for processing all gift acknowledgements in a timely manner and in such a way that donors are delighted by their correspondence, assisting with donor communications such as annual reports, interacting with and stewarding donors, and supporting team members in fundraising activities
Create new gift and constituent records in the Raiser’s Edge (RE) database.
Process cash, credit card, and in-kind gift batches for the Poor Handmaids and PHJC ministries, as requested, in a timely and accurate manner, into the appropriate database.
Input data for special events into the appropriate databases.
Organize and maintain the integrity of electronic filing system for gift backup. Conduct online research to determine correct contact information for individuals and organizations.
Accurately and efficiently enter constituent biographical and organizational data into the Raiser’s Edge database, including, but not limited to: name, address, birth date, death date, personal relationships (marriages, divorces, and children), employment, and contact notes.
Correctly process deceased records in the RE database.
Implement proactive and scheduled database maintenance and clean-up data errors in the RE database, including, but not limited to: duplicate records, updated job titles, inactive constituents, etc.
Process gift acknowledgements, thank you letters, and receipts in a timely and accurate manner to delight our donors in accordance with each ministries’ acknowledgement policies and preferences.
Set-up and update acknowledgements as needed. Notify appropriate team members when new or special acknowledgements are needed.
Assist with individual donor stewardship including special acknowledgement letters, thank you and birthday cards, donor appreciation gifts, and other communication via phone and email.
Manage volunteers and/or Thank-you Sisters, providing all needed documents and materials.
Assist with the preparation of annual reports, year-end giving summaries, and other reports to donors as needed.
Coordinate donor communications.
Track pledges and monthly gifts to ensure on-time payment.
Analyze donor giving patterns to increase donor retention, upgrading, and conversion rates.
Analyze and share donor giving patterns to increase donor retention, upgrading, and conversion rates.
Conduct prospect research on donor prospects and other acquisition strategies to assist and prepare team members and leadership for donor visits.
Document procedures and processes.
Assist in developing data standards.
Professionally communicate with coworkers across all PHJC ministries.
Attend meetings and special training sessions as requested.
Complete special projects and other duties as assigned
Assume responsibility for data entry in the absence of Data Entry Associate.
Additional Salary Information: 2 positions open. One for Plymouth, IN and another in Hobart, IN.
About Ancilla Systems/ PHJC Ministries
The Center at Donaldson is a community of earth and people engaged in multiple ministries sponsored by the Poor Handmaids of Jesus Christ. Founded on the mission of Jesus Christ and the spirit of Blessed Catherine Kasper, we are dedicated to providing faith-based service through our actions to all who live in, work at and utilize the ministry center.