Case Management/Social Services, Volunteer Management
4 Year Degree
Position: Manager of Community Based Match Support
Reporting Relationship: Director, Community Based Programs
FLSA Classification: Exempt
The Manager of Community Based Match Support is responsible for the onboarding, supervision and oversight of Match Support Specialist staff to ensure quality and consistency of programming. Through supervision and consultation, this position is also responsible for providing quality Match Support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of parents and volunteers. The successful incumbent will produce positive outcomes in the following areas:
Safety & Quality of matches
Match closure rate
Average match length
Outcomes Focused Program
This position is responsible for supervising six Match Support Specialists.
Manage and Implement the Match Support process:
Work closely with the Director Community Based to ensure open communication, compliance with directives, and alignment with agency vision and mission throughout department.
Assist in the recruitment, supervision and development of direct reports to meet the duties and responsibilities of MSS.
Directly onboard, train and supervise Match Support Specialists.
Provide regular consultation, feedback and supervision for all direct subordinates.
Assist staff in assessing matches and providing strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
Work closely with all internal and external partners, including the Customer Service and Processing and Program Quality Assurance teams to ensure that volunteers and children from closed matches are effectively re-engaged.
Assist in grant management and reporting in order to support a variety of programs.
Manages the material, delivery, and execution of New Mentor Training per policies, standards, and grant requirements.
Manages the acceptance and distribution of all match opportunities and events offer from external partners.
Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
Attend other agency activities to ensure positive growth in match relationships as assigned by the Director of Community Based.
Establish, monitor and assist team in meeting goals for match length, quality, compliance and customer satisfaction.
Share with Development and Marketing department’s staff potential partnership relationships as discovered through volunteers and parent/guardian's employers and/or affiliations.
Participate in professional development training as assigned by direct supervisor
Other duties as assigned
A belief in the Mission and Vision of BBBS
Bachelor’s degree in social services, human services or related field required
Prior Match Support experience preferred
Prior case management experience preferred
Solid understanding about and willingness to perform as a Mandated Reporter
Assessment and relational development experience with child and adult populations
Understanding of child development and family dynamics.
Experience working in diverse populations is preferred
Excellent oral and written communication skills
Ability to work both in team and independently exercising good judgment, make sound decisions & problem solve
Ability to work with confidential information required
Must be an integral person with strong interpersonal skills
A strong commitment to quality and results
Strong computer skills - Proficiency in Microsoft Office: Work, Outlook, Excel and internet based applications
Ability to collect meaningful data and draw solid conclusions
Must have reliable transportation and be willing to travel as necessitated by job responsibilities
Must be able to work evenings and weekends as required to fulfill job responsibilities
If interested in applying, please go to our career page - bbbschgo.org; click the position title to complete a profile.