We are seeking an IT professional with strong technical and communication skills who can interface directly with internal stakeholders to understand their needs to administer and enhance our internal IT systems.This individual will also be tasked with ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of Salesforce based on various user group needs.
Additionally, the IT Coordinator will be responsible for fielding questions and troubleshooting problems with hardware, software, mobile devices, printers, phone system and other relevant technologies.The person in this role will be expected to perform desktop support for staff both onsite and remotely. They will be responsible for diagnosing and resolving various end-user issues and work with vendors to solve problems caused by defects/hardware conflicts.
Salesforce – Perform basic administration of production and sandbox environments including but not limited to:
Standard and Custom Objects/Fields
Building and customizing reports for end users
Optimizing processes and data integrity
Documenting configurations and processes
Respond to end user issues, enhancement requests, and other administrative needs
Manage integrations between Salesforce and various external applications
General IT Administration
Perform basic network system administration of on-premises and cloud hosted Windows and Linux servers as needed
Configure and deploy desktops, laptops, peripherals, and other equipment to end-users
Assist with the administration and maintenance of local and cloud-based software and services (RingCentral, Dropbox, G Suite, etc.)
Identify, troubleshoot and resolve hardware, software, and network-related problems encountered by end-users
Conduct training for team members as needed
Perform related duties as required
Guiding IT projects from idea to completion
Working with relevant stakeholders to brainstorm and complete projects
Experience, Skills & Attributes
Well rounded IT hardware/software knowledge
2+ year Salesforce administration experience
Confident in manipulating large amounts of data while understanding related object/field functions (SQL, SOQL, Excel)
Proficiency with MS Office products and Google applications
Resourceful, flexible and able to creatively problem-solve
Detail oriented and self-starter with strong interpersonal skills
Ability to work independently, as well as part of a team
Demonstrated ability to prioritize and coordinate multiple projects simultaneously
Able to communicate and work effectively across all levels of an organization
Experience with HTML and website development / management a plus
Applicants should submit a resume with a one-page cover letter briefly summarizing their interest in and qualifications for the position to email@example.com. Please put “IT Coordinator” in the subject line.
CHI actively seeks to build a diverse staff that is reflective of the populations we aim to serve and the communities where we work. CHI encourages multiple perspectives and experiences and strives to hire and retain a diverse workforce. Our employees are passionate, curious and eager for the challenge of changing healthcare.
About Centering Healthcare Institute
The Centering® Healthcare Institute (CHI) is on the front lines of transforming healthcare delivery and increasing the opportunities that people have to thrive. With over two decades of experience working closely with healthcare providers from all sectors, we’ve developed the Centering group care model. Our team provides implementation support to guide healthcare practices through every step of the system redesign and to build a foundation for a successful, sustainable practice. We have developed curricula and patient materials, and our facilitation training offers a variety of skill-building and interactive learning activities that prepare facilitators to lead engaging groups. We offer practice management and support tools, and site accreditation for model fidelity and quality assurance. We are engaged in advocacy efforts for payment reform and community outreach to achieve the Quadruple Aim of better health, better care, lower cost and provider satisfaction. Leadership and collaboration are at the heart of our success.