Erie Family Health Center is looking for an energetic, friendly, compassionate, team-oriented, responsible, innovative, fun individual like you to join our Patient Access Center! The Patient Access Representative is the first point of contact for our patients, who ensure they receive high-quality care.
Provides appropriate routing of all incoming telephone calls for the health center
Answers all telephone inquiries regarding the daily appointment schedule and provider/clinic staff availability
Look up and update general patient information in Erie's computer system
Erie is a growing organization that has availability for both Full Time – 40 hours/week and Part Time – 20 hours/week Patient Access Representatives. These hours will be worked within Erie’s Hours of Operations Monday – Friday: 8:00 am – 7:30 pm and Saturday’s: 8:00 am – 4:30 pm
High School Diploma or equivalent, required
One year related medical or customer service experience, preferred
Experience as a medical office assistant or any career related to the medical field, preferred
Switchboard operator or high incoming call experience preferred
Excellent customer service skills and experience required
Ability to communicate effectively in both English and Spanish (May be required to assist or communicate with non-English/Spanish only speaking patients and/or guests) required
Internal Number: 091700
About Erie Family Health Center
Erie Family Health Center delivers high-quality, culturally-sensitive, bilingual health care to more than 53,000 medical patients and 9,500 dental patients. Our community-based health care centers are portals to high-quality care – and a higher quality of life – regardless of a patient’s ability to pay. Erie serves patients from 13 sites, including seven large primary care facilities (four with integrated, on-site dental care), five school-based health centers and the only freestanding comprehensive teen health provider in Chicagoland. At Erie Family Health Center, we believe health care is a right, not a privilege. Our mission is to provide accessible, affordable and high quality health care for those in need.