Part-Time House Coordinator at RMH near Lurie Children’s
Ronald McDonald House Charities of Chicagoland and Northwest Indiana
February 28, 2018
Part Time - Entry Level
Administrative Support, Case Management/Social Services, Marketing/Outreach/PR
For almost 40 years the mission of RMHC-CNI has been to care for families of children with complex medical needs by providing comfort, compassion and a sense of community. RMHC-CNI keeps families of hospitalized children together in a ‘home away from home’.
Summary of Position
The Coordinator is a part-time position who is an active member of the operations team. The Coordinator is responsible for maintaining program function including, registering and checking out families, monitoring the physical structure of the facility, supervising housekeeping and maintenance, and overseeing related volunteer/donor projects and tasks during assigned shifts. In this position the Coordinator is required to work evenings, weekends and overnight shifts.
Essential Job Functions
Execute defined policies and procedures for the program.
Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.
Act as liaison to hospitals to process referrals/reservations.
Explain/clarify program policies and procedures to guests and referring partners.
Provide and assist families with information, directing them to resources, activities or services they may need.
Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
Assist with statistics for program by inputting daily occupancy records.
Ensure all common areas remain clean and supplies are stocked
Track guest donations and occupancy rates for monthly reporting purposes.
Respond as necessary to emergency situations, after-hours pages (including scheduled weekends and holidays) regarding urgent needs, such as unplanned family arrivals, medical emergencies for guests or conflicts requiring law enforcement.
Encourage adherence to programs guidelines and coordinate a solution when violations occur.
Complete Incident Reports when necessary in a timely matter and inform other staff members of any unusual incidents.
Submit a daily staff report of activities (i.e., jobs performed, repairs made or needed, guest updates, and overall suggestions) to supervisor.
On weekends / holidays, assess bedroom availability for incoming families and assign bedrooms according to number of guests, potential length of stay and other needs of the families
Complete incident reports when necessary in a timely matter, informing supervisor other staff members of any unusual incidents.
Direct volunteers to perform essential house support functions such as meal provision, guest welcome and housekeeping.
Welcome family guests and visitors, providing tours and information.
Be knowledgeable of the program location security system and features (ie. key activation, camera operation, etc.).
Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.
Must be a self-starter with the ability to multitask and function effectively under pressure.
Compassionate and caring individual, aligned to our mission and standard of care.
Demonstrate empathy and the ability to relate to families in crisis
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
Exposed to moderate noise levels
Frequent interruptions, ability to multitask key.
Regular and predictable attendance is required.
Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Basic office work, as well as the physical ability to perform all household tasks as needed (ie. Cleaning, making beds, laundry, etc.)
Ability to travel to other program sites or events as needed.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.
Must be physically capable of carrying 35 lbs.
About Ronald McDonald House Charities of Chicagoland and Northwest Indiana
For 41 years the mission of RMHC-CNI has been to care for families of children with complex medical needs by providing comfort, compassion and a sense of community. RMHC-CNI keeps families of hospitalized children together in a ‘home away from home’.