Facilities/Property Management, Human Resources, Operations/Project Management
4 Year Degree
Summary of Position: The Operations Manager is responsible for daily infrastructure and administrative activities of Connections for the Homeless. Responsible for ensuring that internal stakeholders can perform their work efficiently in a safe and well-functioning environment. Oversees property management, internal and external data management, IT/telecommunications, human resources and office management. Ensures compliance with funder and other regulatory agency requirements, with focus on the areas of facilities, property and data management and security.
Oversees management of the Dewey Avenue administrative office, including technology and communications support systems, supply ordering, and other office systems.
Oversees property management, ensuring that all agency facilities operate safely and efficiently, through planning and preventative maintenance, to minimize unexpected expenses and service disruption. Ensures repairs and replacement of agency property are carried out in a timely and efficient manner.
Coordinates capital and non-capital improvement projects including managing competitive bidding systems and vendor management.
Responsible for administration of employee benefit plans. Serves as liaison to insurance brokers and plan administrators. Tracks and reports on HR-related metrics such as overtime usage, PTO, turnover, etc.
Responsible for the ServicePoint Homeless Management Information System (HMIS) for Connections for the Homeless including data quality assurance and reporting to funding and regulatory entities including internal and external auditors.
At the discretion of the Director of Finance and Administration, assists with accounting tasks on an as-needed basis.
Serves as a member of the Management Team.
Performs other duties as assigned.
Responsible for hiring, onboarding, training, supervision and termination of the following position(s):
The following qualifications are requirements for the position:
Significant experience in operations management
Significant budget development and monitoring experience
Exceptional communication, delegation and teamwork skills
The following qualifications are highly desirable:
Experience working in a human services organization
Project and/or construction management experience or certification
Database management and report writing experience
Experience with employee benefits administration
Familiarity with Generally Accepted Accounting Principles
Interacts well with people and has excellent phone and computer skills.
Bi-lingual (English-Spanish) and familiarity with Evanston preferred.
Experience working in a team environment.
Must be meticulous and well organized.
Must be willing to work extended hours as needed.
Adheres to the Code of Conduct for Connections for the Homeless.
Must be able to pass a criminal background check
Additional Salary Information: Competitive salary and benefits plan, including Paid Time Off (PTO), paid holidays, health, dental and life insurance options, short and long term disability coverage, as well as a 403(b) option.
About Connections for the Homeless
Connections serves and catalyzes our community to end homelessness, one person at a time. We do this through homelessness prevention, shelter, and housing programs. In 2017, Connections has served over 1,000 individuals through our services. Based in Evanston, Connections serves 31 communities in north suburban Cook County. To learn more about our programs, please visit our website at www.connect2home.org.