Mercy Housing is looking for people who want to create a more humane world where poverty is alleviated, communities are healthy, and all people can develop their full potential. We believe that affordable housing and supportive programs improve the economic status of residents, transform neighborhoods and stabilize lives.
The Case Manager II works with the resident to develop appropriate case plans and goals, and provide on-going assessment and support. Assists the resident to utilize community resources to meet individual needs. Works with residents to identify their skills and abilities to promote personal growth. Caseload is larger than that of a Case Manager I. Serves as mentor to Case Manager I.
Education: Bachelors degree in social sciences or related field strongly preferred; Masters preferred.
Experience: Minimum of three years experience working with homeless and/or low and mixed-income population in addition to experience in child welfare, family work, and substance abuse. Understanding of low-income and homeless individuals and their specific needs. Knowledge of crisis prevention, intervention, goal setting, and resolution techniques; match such techniques to particular circumstances and individuals. Assist residents to identify and gain access to the formal and informal supports available in the community and utilization of skills negotiation soucing and selection gaining partners, working with managed care organizations and benefits.
· Strong organizational skills.
· Basic math and analysis skills.
· Basic computer skills (Microsoft Excel and Outlook); proficiency in Microsoft Word.
· Strong verbal, written, and communication skills.
· Ability to achieve expected results with residents.
· Strong conflict mediation and negotiation skills.
· Communicate effectively, both orally and in writing.
· Demonstrate clear, professional boundaries; act in a professional manner.
· Ability to work in team environment.
· Facilitation skills; ability to lead groups.
· Ability to develop case plans.
· Ability to handle potentially volatile situations; conflict mediation and negotiation.
· Understand and commit to the Mission and Values of Mercy Housing.
Internal Number: 7259
About Mercy Housing
Mercy Housing, a national nonprofit organization, is working to build a more humane world where poverty is alleviated, communities are healthy and all people can develop their full potential. We believe that affordable housing and supportive programs improve the economic status of residents, revitalize neighborhoods and stabilize lives.
Mercy Housing is one of the nation’s largest affordable housing organizations. We participate in the development, preservation, management and/or financing of affordable, program-enriched housing across the country. Mercy Housing serves a variety of populations with housing projects for low-income families, seniors and people with special needs. We acquire and renovate existing housing, as well as develop new affordable rental properties.
Mercy Housing is redefining affordable housing by creating a stable foundation where our residents can explore their potential, supported by practical resident programs such as health classes, financial education, employment initiatives, parenting and after-school programs for children.
Mercy Housing partners with a community and makes a long-term commitment, resulting in positive, measurable outcomes for... residents and neighborhoods. We serve as a catalyst, bringing together resources and talent in ways that are changing the face of affordable housing.