Erie Neighborhood House, a progressive social service agency serving the Chicago metropolitan area and dedicated to promoting a just and inclusive society, is seeking a full time Office Assistant for its Little Village site. The Office Assistant’sbasic function is to respond to all incoming telephone calls, greet visitors and direct participants and guests appropriately. The Office Assistant serves as the initial point of contact of the Little Village site and should be professional, sensitive and courteous in dealing with the organization’s diverse community. The Office Assistant must possess a spirit of collaborative support and a strong initiative to work effectively with the Little Village team and all other Erie departments and sites.
Primary Position Responsibilities:
Answers all telephone inquiries and directs all calls to appropriate personnel; greets and directs participants and guests and responds to their inquiries in a courteous and professional manner.
Administers intakes and/or referrals (as provided by program staff) and relays completed intake information to the appropriate department or program.
Supports the Citizenship and Immigration Department with entering and updating online database of participant information; schedule and confirm appointments for staff as necessary; follow up on pending case work and maintain communication with participants regarding missing information and/or documentation necessary; and collect fees for services when applicable.
Serve as point person for outside vendors including Armark, Unifirst, and security.
Processes incoming, outgoing, and inter-office mail.
Operates office equipment/machines including a desktop computer, copier, and fax machine. Performs basic maintenance of equipment (e.g. restocking with paper and dealing with paper jams). Promptly reports to the ITS Department any breakdown of equipment.
Updates the agency’s public information area with information provided by the program and management staff.
Maintains and keeps track of the use of all meeting spaces and class rooms in conjunction with program staff.
Check books in and out of children’s library.
Serves as backup for Reception staff at other Erie House sites, including working some evenings and/or Saturdays.
All other duties as assigned.
Please forward cover letter, resume and a list of professional references by Thursday, March 22, 2018 to:
ERIE NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYER
ACCREDITED BY NAEYC AND THE NATIONAL AFTERSCHOOL ASSOCIATION;
RECOGNIZED BY THE BOARD OF IMMIGRATION APPEALS; UNITED WAY MEMBER
Qualifications and Requirements:
Must have excellent communication and people skills with a genuine desire to serve others. A conscious and professional demeanor that reflects Erie’s mission and core values is essential. Customer service oriented with a “can-do” pleasant and upbeat personality is definitely a must!
Requires a high school diploma or equivalent.
Must be reliable and punctual.
Bilingual (fluent in Spanish/English) is required.
Experience with Microsoft Office applications (Word, Excel, Access, Publisher, and Outlook).
Requires problem solving/analytical skills with demonstrated telephone and organizational skills.
Work schedule flexibility is a plus for this position.
Additional Salary Information: plus excellent benefit package
About Erie Neighborhood House
Erie Neighborhood House is a community service agency founded in 1870 that promotes a just and inclusive society by strengthening low-income, primarily Latino families through skill-building, access to critical resources and collaborative action.