Case Management/Social Services, Program Management
4 Year Degree
Open Communities Overview:
Founded by local activists in 1972, Open Communities’ mission is to educate, advocate and organize to promote just and inclusive communities in north suburban Chicago. Its membership includes residents, congregations and civic organizations. A not-for-profit organization, its free and confidential services include investigation of fair housing discrimination and landlord/tenant complaints, foreclosure prevention and predatory lending counseling, immigrant leadership development, fair and affordable housing education and advocacy, and grassroots organizing for just and open communities.
The purpose of this position is to conduct counseling, investigative, and educational activities related to foreclosure prevention in the northern suburbs of Chicago, and to provide first-line intake and administrative support.
Status: Reports directly to the Director of Fair Housing; full-time with flexibility required.
FORECLOSURE INTERVENTION/ PREDATORY LENDING INTAKE, COUNSELING, AND REFERRAL
Conduct intake, assessment, and counseling of foreclosure, predatory lending, rescue fraud, and other mortgage-related complaints.
Review loan documentation and make referrals to legal, or financial organizations as needed on behalf of complainants.
Provides clients with home retention or exit options including, but not limited to collection action, court judgment, credit education, credit reports, housing issues, consumer protection laws, student loans, wage attachments, etc.
Assume and manage a caseload of clients based on assigned programmatic demands and counselor goals.
Assess client’s financial situation and prepare a budget based on information furnished by client.
Prepare Modification application and other document submission needed to negotiate appropriately with lender for retention or dignified exit of property.
Submit completed package to government entity, Servicer, and/or Servicer attorney through assigned Service Portals and or fax or e-mail.
Document client management systems thoroughly each and every time there is activity with the case.
Performs elements of on-going casework as needed to provide service and problem-solving assistance for client inquiries and account management by communicating with all relevant parties.
Review Hardest Hit Fund Program guidelines with clients and provide referral to host sites, such as HODC.
Serve as the primary case-manager and counselor for housing counseling clients.
Maintain up-to-date information on lending and homebuyer assistance programs.
Efficiently manage administrative work in support of the Counseling Program.
Assist with data entry in the management of the Housing Counseling database.
Maintain detailed files.
Assist in education and outreach to homeowners and renters in the northern suburbs regarding fair lending, the mortgage process, and credit repair.
Represent the organization to government agencies, major donors, the public, and in housing justice coalitions as needed.
Participate in and successfully complete training programs, such as NeighborWorks, to maintain individual and agency housing counseling certifications.
Maintain HUD housing counseling certification through timely and thorough reports, and participation (personal and supervised staff) in capacity-building seminars and workshops.
Assist in answering phones and provide housing information on all agency programs, referral, and assistance to callers.
Assist as requested in organizing agency educational forums and events.
Provide the highest level of customer service.
Maintain the highest level of confidentiality.
Compose letters and memos independently or in accordance with instructions.
Organize and file correspondence, reports, journals and materials.
Review case notes and files for accuracy.
Conduct other duties as assigned.
Bachelor’s degree required. Degree in Political Science, Economics or Business related degree preferred.
Highly personable, team player, and able to work with people of different races, ages, abilities, and backgrounds.
Highly detail-oriented and organized.
Knowledge of Spanish desireable.
Background in social services, human services, or customer service.
Must be proficient with desktop computers (Microsoft Word, Excel, and Outlook, with ability to learn other applications).
Strong oral and written communication skills.
Committed to fair housing and civil rights.
Access to a car preferred.
Knowledge of real estate desirable.
Case-management experience desirable.
No Phone Calls, Please
Additional Salary Information: Depending upon qualifications
About Open Communities
Open Communities is a leading voice for housing, economic and social justice in north suburban Chicago, working to promote inclusive and diverse communities that are welcoming to all. Founded in 1972 by north suburban residents and congregations, Open Communities (formerly known as the Interfaith Housing Center of the Northern Suburbs) is a non-profit, membership-based organization whose programs include: Fair Housing Discrimination Investigation and Education, Foreclosure Prevention Housing Counseling, Landlord/Tenant Advice, Immigrant Leadership Development, affordable housing advocacy, and community organizing.