JOB DESCRIPTION

Job Title:                       Manager, Database, and Donor Relations  

Department:               Community Engagement Department        

Reports to:                   Chief Community Engagement Officer       

Direct Reports:              Donor Relations Associate

Key Work Partners:    Community Engagement Team

Job Summary

We are looking for a Tech Savvy CRM individual who is looking to help make a difference in animal welfare! The Manager, Database and Donor Relations is part of a team that ensures CRM data is accurate and best practices are being followed.  The Manager is tasked with the responsibility to see that Data is being queried and generated properly.   

Duties and Responsibilities

• Utilize file segmentation to pull direct marketing lists for campaigns, mailings, and emails, with an eye to increased response and retention rates.

• Work with direct mail vendor to gather analysis and reports on progress and results, implementing solicitation strategies to meet campaign goals.
• Pull monthly reports tracking financials and progress to goals.
• Work with the Communications team to edit copy and create acknowledgment letters to correspond with direct mail campaigns.
• Oversee acknowledgement process for all gifts of $500 and below with third party vendor.
• Support community, donor and special events, assisting with logistics, taking RSVPs, tracking engagement in Raiser’s Edge.
• Facilitate supporter and community calls and inquiries.
• Support and facilitate online fundraising and cultivation emails for third party fundraising, special events, Giving Groups and other major giving donor programs as needed.
• Actively clean and manage database

Database Processing

• Manage All online giving through Rallybound platform.
• Process and acknowledge all Third Party donations
• Acknowledge select 500+ Online donations with thank you call or handwritten note
• Manage Vehicle Donation Program, including processing and acknowledging donations
• Process constituent updates in Luminate plugin and run Luminate transaction reports all General Donations
• Oversee accuracy of information being imported from ancillary applications; process updates and identify errors
• Assist in opening and processing daily incoming mail and tallying batches
• Assist with general batch processing when needed
• Serve as support for incoming phone calls and donor inquiries