Assists in carrying out the mission and goals of the Hotline by coordinating general office and clerical support functions required for the day to day operations of the program. This position is a Part-Time, 24 hour a week position.
Office Management (approximately 45% of the position)
Performs general office management duties including maintaining files, ordering supplies, and organizing the hotline suite.
Monitors office equipment and arranges for services as needed
Coordinate with Loop office to ensure check stubs and other materials get to the Hotline
Assists with scheduling and documentation of staff and supervisor meetings
Supports Hotline Director in tracking benefit time and other administrative details
Reports monthly expenditures to Hotline Director
Outreach / Material Coordination (approximately 45% of the position)
Maintains inventory of Hotline outreach materials and replenishes materials as needed
Prepares materials for public distribution upon request of staff or public
Coordinates with other staff to prepare materials for public distribution
Represents Hotline at outreach events or meetings as assigned
Collaborates with Hotline staff, supervisors, and director to generate up to date materials for outreach
Hotline Support (approximately 5% of the position)
Coordinates / performs bi-yearly digital database resource check
Generate and updates paper-based resource directory
Works with Director to schedule quarterly in-service trainings for VIRAs and Supervisors
Answer Hotline calls as necessary
Other (approximately 5 % of the position)
Attend and actively participate in departmental and staff meetings
Protect The Network’s value by keeping information confidential
Update knowledge by participating in educational opportunities; maintaining networks; participating in professional organizations
Perform other duties as assigned by supervisor.
This position requires proficiency in electronic communication and technology including extensive communication via email.
This position operates primarily in an office environment that is accessible. Some work at off-site locations may be required and those may not necessarily be fully accessible.
This position requires prolonged periods of sitting.
This position requires an ability to listen to, process, and discuss sexual, physical, and emotional trauma.
This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee must occasionally lift and/or move objects up to 25 pounds and occasionally lift and/or move objects up to 40 pounds
Travel between the main office and remote locations is required.
This position requires attendance during business hours from 9:00 am to 6:00 pm, Monday through Friday.
Occasional night and weekend hours are required a few times a year
Work place is a smoke- and drug-free environment.
The Network is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. The Network does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. The Network is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
High School Diploma or equivalent is required for this position
A minimum of 3 years of work experience in an office environment is preferred
Strong verbal and written skills required
Knowledge of domestic violence and/or women’s issues and strong commitment to social justice and ability to create and manage social change efforts
Strong project management skills
Strong writing and platform skills for both online and traditional media
Strong presentation and networking skills
Practice in appropriate conflict resolution methods leading to positive solutions
40 Hour Domestic Violence Certification required within 90 days of hire
Computer and software knowledge
Strong compute skills and experience in MS Office (Word, Excel and PowerPoint) required
Experience with iCarol, Nortel, and Infonet database preferred
Proficiency desired social media platforms - Twitter, Facebook, etc.
It is not the intention of this position description to limit the specific duties of this job, but rather to describe the major responsibilities associated therewith at the time the position description was prepared. As the organization changes, or simply with the passage of time, the specific tasks and responsibilities that comprise any job also tend to undergo changes. Such changes may consist of additions to, reductions in, or substitutions of duties and responsibilities. This position description should be revised on an annual basis to reflect such changes. I have read this job description, understand it, and am able to perform the essential job functions of this position. I have had the opportunity to discuss the job description with my supervisor.
About The Chicago Metropolitan Battered Women's Network
Since 1980, the Chicago Metropolitan Battered Women’s Network (The Network) has been dedicated to serving the needs of domestic violence survivors throughout metropolitan Chicago. Over the years, The Network’s membership has grown into a chain of nearly 50 organizations and individuals whose shared expertise has strengthened our collective voice. Through centralized resources, such as advocacy, education, and community outreach, every link in The Network’s chain plays a vital role in bringing an end to society’s tolerance of domestic violence in metropolitan Chicago.
The Network's mission as a collaborative membership organization is dedicated to improving the lives of those impacted by domestic violence through education, public policy and advocacy, and the connection of community members to direct service providers.