The Admissions and Membership Manager will be available and visible to parents and members and is responsible for the day-to-day management of the Front Desk. In this role, the manager is accountable for ensuring that we are providing outstanding customer service in order to drive enrollment and membership acquisition, increase program satisfaction and improve program retention. This manager is accountable for the front facing operations of the Registration Department while working effectively with the Early Childhood and School Age department staff to create seamless and consistent customer service increasing our member’s engagement in Children’s Center programming. They will be responsible for scheduling, hiring, coaching and developing Customer Service and Registration staff. This position requires the ability to work in a fast-paced environment with an emphasis on sales and conflict resolution. This position is scheduled Monday - Friday and is to be on call as required. This manager will work closely with the Admissions and Data Manager to serve all Children's Center programming.
Bachelor’s Degree or equivalent work experience required.
3-5 years customer service experience- outstanding interpersonal skills, and the ability to effectively engage a diverse population, are required
YMCA experience is strongly preferred
Demonstrated experience working with and leading teams required
Must have the ability to multi-task and work in a fast paced environment
Ability to meet deadlines and achieve set goals and expectations