Job Summary: The Job Readiness Program (JRP) Coordinator is responsible for oversight of day to day operations of JRP services as well as helping insure growth and sustainability of the program. The Job Readiness Program Coordinator is responsible for the ongoing coordination of job readiness services with experienced skills-based, Employment Specialist volunteers (HR professionals, computer instructors) and the Job Developer to enhance a client’s employability. The JRP Coordinator schedules volunteers and provides ongoing support. The JRP Coordinator is responsible for the ongoing tracking of clients and performance measures in Salesforce and HMIS.
Supervise scheduling of client appointments for employment counseling and computer training
Supervise, client registration including skills and interest assessments and identifying barriers to employment, including necessary supportive services or criminal background
Supervise, plan for addressing barriers including expungement of record if eligible.
Ensure clients are matched with appropriate Employment Specialist volunteers. To the extent possible, keep each client with the same counselor from week to week.
Ensure all clients receive computer training necessary to conduct a successful job search, and access to the computer lab.
Provide direct counseling, as-needed, to ensure appointment coverage
Maintain a working knowledge of referral sources for housing, vocational and other relevant sources.
Coordinate with Job Developer and Employment Specialist volunteers to ensure clients receive educational/skills training and employment referrals, as appropriate.
Coordinated with Emergency Assistance and other Housing Forward programs to ensure clients who are homeless received necessary wrap-around supports
Ensure client data maintained accurately and develop and track outcome measures and provide necessary reporting
Safeguard client confidentiality
Supervise and manage volunteers; manage volunteer scheduling for employment services, track volunteer participation, evaluate volunteer performance and recognize volunteers for their participation.
Facilitate volunteer communication.
Identify volunteer openings and coordinate with Volunteer & Outreach Coordinator to recruit new volunteers to fill open positions.
Provide program specific volunteer training, including implementation of policies and procedures and client database system.
Attend staff meeting as required and other community meetings as assigned.
Represent the organization professionally at all times.
Maintain positive relations with clients, volunteers, co-workers, staff from other agencies, agency funders, and the general public.
Interact effectively with persons of diverse backgrounds and treat each individual with respect and dignity.
Demonstrate team behavior and promote a team-oriented environment.
Professional and program development
Participate in relevant industry seminars, workshops and networking events. Read about industry best practices to help ensure programming is in line with industry standards.
Participate in outreach in community to engage clients.
Work with Job Developer to strengthen employment placement opportunities for clients
Participate in ongoing development and improvement of all program processes and relationships.
Holiday, Vacation and Sick time available
Minimum Qualifications and Skills:
Bachelor degree in social work, counseling, related field or at least one year of prior related services.
A minimum of two year’s supervisory experience
Experience working with volunteers
Experience with career counseling, hiring or HR background preferred
Ability to problem-solve and make decisions in stressful situations.
Strong interpersonal skills
Knowledge of Salesforce system and Windows environment. Proficient in Excel and Word.
About Housing Forward
The mission of Housing Forward is to transition people from housing crisis to housing stability. Housing Forward is the only social service agency in west Cook County with a comprehensive "housing + services" solution for transitioning individuals and families out of homelessness. Over the past 22 years, we have developed a unique, integrated approach that to date has transformed the lives of more than 10,000 people. Our solution is comprehensive and long-term, not just a quick fix, which benefits our clients and also the communities in which we operate.