Job Summary: The Housing Case Manager is responsible for the coordination and delivery of quality direct case management and stabilization services for clients in the Supportive Housing Program in accordance with standards and practices required by specific funders. The Housing Case Manager is also responsible for providing housing advocacy and linkage services that help to support retention in permanent housing.
NB: This job description may have an addendum that outlines specific scopes or tasks as outlined by the funding sources or agency needs. If such the responsibilities outlined in the addendum are considered as essential as the ones listed below.
Providing case management services for program participants by:
Work collaboratively with housing navigator to assist the clients in obtaining permanent housing and address any barriers.
Develop and monitor service plans as required by agency standards and funding sources.
Complete all internal and external designated reports/databases and maintain effective documentation and record keeping including the logs, client case files, and other programmatic needs accurately and in a timely manner as directed by the supervisor.
Develop, coordinate, and facilitate groups and workshops as needed.
Develop and maintain service linkages to support clients/residents and their families, including developing relationships with local service providers.
Transport clients or arrange for transportation to housing, legal, and medical appointments as needed.
Participate in clinical case conferences and care coordination as indicated.
Provide ongoing life-skills training including problem solving and coping/ skill development to aid in the participants’ process of improving independence and quality of life.
Refer participants to mental health and other supportive services as needed.
Establishing a broad based knowledge of community services and communicating appropriate referrals to clients.
Conduct visits in the client’s home to support client in working on goals, to ensure compliance with lease and program rules.
Assure access and continued eligibility to appropriate entitlements in which participants may be eligible.
Participate in on site and off site trainings and meetings, as needed.
Work as part of a team to ensure service delivery to all members of Supportive Housing Program.
WIN Supportive Housing Case Manager
Provide support to participants to help them maintain medical appointments and other medical regimen.
Provide outreach at CCHHS facilities including Stroger Hospital and in community based clinics to identify high user patients who may be experiencing homeless and may qualify for services.
Provide outreach as needed at the emergency shelters of housing partners (SSPADS, BEDS Plus, and Housing Forward).
Serve as a bridge to agency services and facilitate community-based referrals in conjunction with care coordinates during the pre-housing placement process.
Assist homeless individuals to overcome system complexities and to provide linkage and/or placement, in conjunction with care coordinators and case managers, to immediate housing placement in shelters, bridge units and other homeless resources.
Attend external and internal case staffing meeting necessary to coordinate services for the clients in the program.
Other duties as assigned.
Hours: 37.5 per week. Must be willing to work the occasional night or weekend
Physical Demands: Ability to lift and/or move 50 lbs
Knowledge, Skills, Experience:
Excellent case management skills, ability to work independently and as part of a team. Demonstrates experience and ability to interact sensitively and respectfully with persons with severe disabilities (mental health, substance abuse or other disability condition) and homeless difficulties. Demonstrates strong skills in interviewing, engagement, assessment, planning and advocacy. Demonstrates common sense, good judgment, and ability to work independently.
Qualifications: Bachelor’s degree in the area of social service, Master’s degree preferred.
Word processing, data entry and spreadsheet skills. Bi-lingual required.
Other: Access to personal transportation is necessary for this position.
About Housing Forward
The mission of Housing Forward is to transition people from housing crisis to housing stability. Housing Forward is the only social service agency in west Cook County with a comprehensive "housing + services" solution for transitioning individuals and families out of homelessness. Over the past 22 years, we have developed a unique, integrated approach that to date has transformed the lives of more than 10,000 people. Our solution is comprehensive and long-term, not just a quick fix, which benefits our clients and also the communities in which we operate.