Administrative Support, Case Management/Social Services, Program Management
4 Year Degree
Department: Community Partnerships Reports To: Director of Community Partnerships
The Partner Services Associate for Senior Hunger Relief will serve as the lead team member for Food Bank of Northwest Indiana senior relief initiatives. This position will be responsible for ensuring compliance with state and federal regulations, food safety standards, and Feeding America’s policies and procedures. The Partner Services Associate will ensure senior hunger relief programs are established and implemented efficiently and effectively, including the management, development, and sustainability of the Commodity Supplemental Food Program (CSFP) across FBNWI service area.
DUTIES AND RESPONSIBILITIES:
Develop and maintain positive community partnerships to support FBNWI senior hunger relief programs and initiatives.
Create and implement strategies and processes for successful program implementation and management as directed by FBNWI and state and federal guidelines.
Manage client caseload for active, wait-list, and ineligible senior program participants.
Monitor sites for compliance with all policies and procedures; take necessary action for non-compliance issues as necessary.
Work with Operations Department on menu development, ordering, inventory management, and reporting requirements.
Coordinate with Operations Department and community partners to schedule deliveries and pickups.
Manage the processes for tracking, filing, report preparation and timely completion and submission of all paper work; ensure paper work and reports are complete, accurate, and retained per FBNWI, Feeding America, and state and federal guidelines.
Develop program materials, including nutrition education and community resources.
Ensure compliance with USDA regulations for program participation.
Train FBNWI staff, partner site staff, and volunteers on USDA regulations, procedures, and report preparation.
Actively recruit and develop partner sites to ensure maximum community impact through senior hunger relief initiatives.
Work with Director of Community Partnerships and Director of Development to create outreach and fundraising opportunities in support of program growth and sustainability.
Coordinate with Community Partnerships team to leverage existing resources and relationships for maximum benefit to community members.
Support the community partner network activities, agency development, and program compliance as necessary, including: design and lead educational and training efforts for community partners, ensure compliance with all FBNWI policies and procedures, and create and maintain policy manuals.
Evaluate FBNWI senior hunger relief program effectiveness.
Support the development, implementation, and sustainability of FBNWI hunger relief programs and services to the community.
Perform other duties as assigned by the Director of Community Partnerships.
QUALIFICATIONS Bachelor’s degree in social sciences/services, public health, or related field, or equivalent amount of training and experience is required; minimum of two years of program administration, community outreach, or related social service experience is preferred.
SKILLS Ability to communicate clearly, effectively, professionally, and persuasively, both orally and in writing; speak publicly and facilitate group meetings; apply exceptional organizational and time management skills; work with multiple tasks in an accurate and timely manner; implement strong analytical thinking and problem solving skills; work both independently and as part of a team; develop rapport with partners and stakeholders and network with diverse community members; understand, interpret and enforce regulations in an accurate and equitable manner.
Proficiency with Microsoft Office applications, including Excel, Office, Outlook, and Access. Experience with inventory management is a plus. Flexibility to attend evening and/or weekend meetings and/or events preferred.
WORK ENVIRONMENT Work is value, goal and deadline oriented; significant external contact; some travel, driving, walking, standing, bending, lifting and carrying items weighing in excess of 30 pounds; computer work; some extended hours. Office and warehouse environment.
About Food Bank of Northwest Indiana
The Food Bank of Northwest Indiana has been leading the Region’s fight against hunger since 1982 and distributes more than 4.3 million meals each year to hungry kids, adults and seniors across Lake and Porter counties. Each month the Food Bank serves more than 15,000 individuals through its 100+ partner agencies and programs like Pantry on the Go, Commodity Supplemental Food Program for seniors and the BackPack program.
The mission of the Food Bank of Northwest Indiana is to alleviate hunger by acquiring and distributing food to people in need, promoting solutions that advance self-sufficiency and hunger relief, and leading the region in the fight against hunger.