The Prevention and Diversion Coordinator provides oversight, development, and direct service to the program and participants of the program. Through coordination with the Intake Coordinator, this position identifies the proper channels to be utilized to best address the client’s needs to give them another path to housing stability that does not include a shelter stay. As with other positions within the agency, this position supports our philosophies of harm reduction, housing first, and client centered treatment.
Researches and implements best practices for prevention and diversion to reduce/eliminate the need for shelter
Implement diversion assessment to divert anyone from shelter who may have other options.
Supervises interns as appropriate.
Provides atmosphere of customer service in assuring that clients are treated in a friendly and respectful manner
Completes VI-SPDAT for individuals/families experiencing homelessness and enter into Coordinated Entry
Provide back-up to intake as needed
Ability to form relationships in the community such as: landlords, other social service agencies, townships, etc.
Make presentations in the community regarding PADS and/or the Prevention/Diversion program
Ability to work with a diverse population
DUTIES / RESPONSIBILITIES
Identify immediate needs per information from the initial intake and various assessments.
Provide direct case management services to clients, including linking clients to community resources.
Conduct crisis intervention/evaluation/referral to persons who present themselves at PADS programs
Supports a safe environment by responding to disruptive clients and/or emergency situations. Resolves these situations in an efficient and professional manner.
Provide and understand initial and ongoing assessment, clinical diagnosis, development and implementation of internal Service Plan according to agency policy and external assessments.
Coordinate treatment with other staff and external agencies (as needed).
Maintain regular contact with entire caseload.
Organize and participate in client staffings.
Develops and facilitate 2-3 client groups on a weekly basis
Assist in facilitation transportation of clients using agency/own vehicle.
Complete ongoing assessment self-training needs, reporting findings and suggestions to Deputy Executive Director.
Ensure adherence to professional standards as outlined by governmental bodies and organizations, including but not limited to, National Association of Social Workers, American psychiatric Nurses Association, American Psychiatric Association, Illinois Alcohol & Addictions Certification Board, Health Insurance Portability and Accountability Act, Mental Health and Developmental Disabilities Confidentiality Act, etc.
Provides excellent customer service to clients, staff, volunteers, external organizations, etc.
Attends community meetings as necessary
Detail oriented Utilizes Trauma Informed Care approach to all clients who are seeking assistance
Acquire and utilize knowledge of HMIS/Service Point data base, word processing software, and Microsoft Outlook for email and calendar.
Ensure use of motivational interviewing, trauma informed care, housing first, and harm reduction methods when working with all individuals/families utilizing PADS services.
Participate in staff meetings, in-service trainings, and seminars to facilitate professional growth.
Ensures accurate data quality standards in HMIS– no less than 90% accuracy
1+ year of program management or leadership (Advanced education may be substituted in lieu of experience)
Valid Illinois driver’s license with a “clean” record.
Effective personal organization and time management
Excellent team building and interpersonal skills
Technology proficiency, including Microsoft Office Suite
Excellent interpersonal relation skills
Ability to work independently and problem solve independently
Ability to identify gaps in procedures and services and develop a better plan
Knowledge of HUD/ESG requirements/regulations
Knowledge of tenant and landlord rights/laws
Demonstrates leadership abilities
Demonstrates a passion for the PADS mission and does so in a consistent and professional manner
Additional Salary Information: Health and Dental Insurance available; 3 weeks paid vacation
About PADS Lake County
For more than 35 years, PADS has faithfully been providing immediate, critical services to the neediest among us – individuals and families that are experiencing homelessness in Lake County. Like a hospital emergency room, PADS is the first point of contact and the ONLY emergency shelter for the homeless in Lake County. In fact, PADS is often the only hope for someone facing a long night in the harrowing cold or blistering heat.
PADS provides assistance to individuals and families experiencing homelessness throughout all of Lake County. PADS is a non-restrictive emergency shelter system and helps all people that come to us in need regardless of race, gender, age, religion, disability, or sexual orientation. PADS provides critical services that no other social or human services agency in Lake County offers. PADS is the only program in Lake County that provides emergency shelter in summer, enables families to stay together, takes in single fathers with children, and provides housing for chronically homeless individuals with severe mental illnesses and/or substance abuse issues.
PADS’ vision is to provide a path to stable housing and self-sufficiency for everyone who experienc...es homelessness in Lake County. Our greatest hope is to help end homelessness and ensure happy, healthy, and safe lives for generations to come.