Case Management/Social Services, Program Management
4 Year Degree
Full-Time (40 hours), non-exempt
Broader Urban Involvement and Leadership Development (BUILD, Inc) is seeking a committed, self-motivated, enthusiastic professional to join its excellent team in the role of Victim of Crime Act (VOCA) Victim Services Coordinator. Since 1969, BUILD has worked in some of Chicago’s toughest neighborhoods giving at-risk youth alternatives to the violence that takes away their positive potential. Applying our model of positive youth development, BUILD seeks to redirect the behavior of gang-affiliated youth and potential gang recruits to improve their chances of leading fulfilling lives and to increase the stability and safety of the communities in which they reside. BUILD’s mission is to engage at-risk youth in the schools and on the streets, so they can realize their educational and career potential and contribute to the stability, safety and well-being of our communities.
Vision: Grow Hope. Save Lives. BUILD Futures.
The Victim Services Coordinator will provide advocacy around, and connect victims with, additional critical services, such as mental health care, medical care, legal services, victim’s rights and victim’s compensation, funeral planning and vigils, interpretation services, workforce development and financial education, and basic needs such as emergency financial assistance, child care, transportation, housing, and utilities.
The Victim Services Coordinator reports directly to the Manager of Health and Wellness Services.
Direct oversight of 2 Crisis Intervention Specialists and 2 Case Managers
Coordinates intervention services across all communities in the schools, and on the streets utilizing the VOCA team
Facilitates referrals from schools, probation, and after care and assigns to the appropriate VOCA Case Manager
Responds to violence in communities through outreach, community organizing and canvassing
Works collaboratively with the intervention team, Chicago Police Department, Juvenile Detention Center and Department of Corrections.
Compiles reports and ensure compliance of team members.
Cross trains staff on positive engagement with at risk population
Leads program planning activities with the team.
Meets with team weekly to discuss the youth in case management service
Exemplifies the mission, vision and values of the agency.
Directs the Case Managers and Crisis Intervention Specialists to assign, identify and recruit participants for appropriate intervention/prevention services
Interacts with participants by establishing a professional relationship at all times and settings.
Ensures that all Crisis Intervention Specialists and Case Managers assist the participants with the process of receiving necessary services.
Ensures that Case Managers initiate and maintains regular ongoing contacts (individual and group) with participants in his/her caseload for a minimum of one year.
Ensures that all Crisis Intervention Specialists and Case Managers involve/encourage participants in leadership development opportunities.
Facilitates and provides learning spaces for participants such as peace/talking circles.
Provides informal individual and group counseling.
Ensures that all Case Managers provides needs assessments and refer participants to appropriate services within BUILD and their communities ?
Ensures that all Crisis Intervention Specialists and Case Managers maintain a positive adult mentor/ mentee relationship while reinforcing positive behavior.
Identifies positive community resources and/or adults to create a positive support network for the participant.
Documentation and Compliance:
Ensures that all Case Managers recruit and maintains a caseload of youth
Ensures that all Case Managers and Crisis Intervention Specialists record case notes into the Efforts to Outcomes (ETO) online database on a weekly basis and record intakes and assessments into the system as needed.
Ensures that all Case Managers update caseloads on a weekly basis and submit information
Ensures that all Case Managers collect baseline and year-end data on academic, interpersonal and pro social behaviors.
Submits statistics and reports on a bi-weekly and monthly basis and/or as needed.
Maintains File Compliance as required and compliance with ETO. ?
Communication and relationship management:
Collaborates with a variety of resources (including judges, probation officers, attorneys, schools, agencies, and potential employers) in order to be an advocate for each participant.
In partnership with the Case Managers and Crisis Intervention Specialists, helps to identify positive adult/youth influences to create a stronger support network for the participant.
Models appropriate communication skills and tools matched to the needs of various audiences and purposes
Attends relevant agency partner, school, and community network meetings, and other events as appropriate
Represents the agency to various publics to broaden community awareness and support, interpreting the agency’s programs and services in a positive way.
Interacts with participants by establishing a professional relationship with clients, parents, colleagues, and others.
Participate in agency-wide fundraising events.
Encourages participant/community participation in agency-wide fundraising events.
Participate in agency outreach and recruitment events, including evenings and weekends.
Participate in civic engagement activities that advance the mission of BUILD, Inc.
Perform other duties as assigned.
Excellent management, public speaking, writing, and interpersonal skills.
Bachelor’s Degree in Criminal Justice, Human Services, or related field preferred but not required.
Minimum five years of experience working with inner-city youth in a human service setting, social service setting, or related field.
Must demonstrate excellent interpersonal, verbal, and written communication skills.
Maintain respectful and appropriate relationships with program participants, all levels of agency staff, and the various publics of the agency, demonstrating sensitivity to all ethnic, racial, and economic backgrounds
Must be passionate about youth development work and BUILD mission.
Proficiency in Word and Excel required; knowledge of ETO database helpful.
Highly organized to set priorities, develop a work schedule, and monitor progress towards goals.
Ability to build positive working relationships with others, both internally and externally to achieve the goals of the organization.
Able to apply strategic and creative thinking, while being persistent, motivated and energetic, along with the ability to work in detail-oriented fashion.
Must be able to develop and manage budgets.
Must have a valid Driver’s License, access to reliable transportation and willingness to travel locally and daily.
Must pass Child Endangerment & Violence screenings, Illinois State Background Check & Federal Fingerprints.
This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Additional Salary Information: Based on Experience. Position comes with full benefits (Medical, Dental, Vision, and AD&D.
About BUILD, Inc.
For over 45 years, BUILD has worked in some of Chicago’s toughest neighborhoods to stem the violence that takes away the positive potential – and, far too often, the very lives – of our youth. In 1969, BUILD started working with fewer than 200 gang-affiliated teens in one neighborhood and today BUILD serves nearly 3,000 youth annually, offering targeted services to enhance our impact in four priority communities - Austin, East Garfield Park, Humboldt Park and Logan Square - while continuing to provide support in other Chicago neighborhoods and throughout Cook County.
BUILD’s programs are designed to meet both the immediate problem of preventing at-risk youth from joining gangs as well as working with gang-involved youth to develop alternatives to this destructive lifestyle. Our service population also includes youth who have come in contact with the justice system to prevent and/or provide alternatives to detention and assist with successful re-entry into their communities.