Case Management/Social Services, Database Management, Education/Teaching/Training
Summary: Responsible for providing quality case management service for approximately 50 at-risk youth leading participants to self sufficiency. Responsible for developing and positively executing action plans with participants that include GED attainment, credentials, post-secondary placement, and employment retention.
DUTIES AND RESPONSIBILITIES
Adheres to the mission and Core Values of SER.
Maintains caseload of between 45 and 50 youth.
Shows interest and concern for all youth, recognizes youth as "customers," and treats them with respect
Interviews customers or their authorized representatives to gather information to assess service needs and to complete intake process which includes data entry into Illinois Workforce Development System.
Completes weekly reports that include hires, placements, retention, GED attendance and testing to see service gaps and act accordingly to re-engage youth.
Allocates equal time for individual participants as needed to assist with progress.
Performs street/home/training provider/employment visits to all participants on caseload.
Performs follow-up with youth and employers after placement and performs site visits
Assures maintenance of case files on all participants, including eligibility documentation and information regarding assessment, referrals, training, education, employment and follow-up are accurate and complete.
Works with partnerships with appropriate public and private agencies that provide services to the students and families, including outreach activities with schools, street, community- and faith-based organizations.
Matches screened and qualified participants to job openings or relevant training and address any job barriers before referral to Lead Youth Employment Specialist, along with assisting in job development and base learning activities.
Assists in securing employment verifications.
Provides guidance to counseling for participants in the decision making to a career path.
Follows safety measures with youth indoors and outdoors.
Responsible for communicating and documenting discipline issues with direct supervisor.
Provides choices for youth and guides them in making positive decisions. Works for self-esteem building in all participants by creating and implementing Life Skills workshops, along with Women/Men groups, and post secondary site visits/field trips.
Maintains working knowledge of all program statements of work and performance goals.
Coordinates activities with the youth team to developed leadership opportunities and adult mentoring activities.
Assists in evaluating current procedures and practices for accomplishing objectives. Implements alternative methods for improvement of program.
Collects data and information for periodic program evaluations.
Maintains communication and a positive relationship with other team members.
Must be willing to work occasional evening and weekend hours.
Attends all staff meetings.
Performs other duties as assigned.
BA/BS degree in related field, and/or two years related work experience, academic or vocational training, including proof of in-house training and experience with at-risk youth
Must be willing to obtain official transcripts for all degrees and/or credits
Excellent communication skills
Access to a vehicle and valid Illinois driver’s license
Willingness to travel locally
Proficiency in computer applications
Must be able to pass a criminal background check
Must be willing to become a mandated reporter
Must be bilingual (Spanish/English)
Experience with at-risk youth
Social work experience
Familiarity with Illinois Workforce Innovation Opportunity Act