The Outreach, Prevention and Aftercare (OPA) team is dedicated to building community, hope, permanent connections, social and emotional well-being and opportunities for youth who are homeless or at risk of homelessness. Our team provides youth with structure, support, and guidance in order to increase their self-sufficiency, health, independence and overall well-being through program support, including but not limited to street outreach, community engagement, and the agency’s Drop in Resource Center (DiRC). The OPA team provides participants with access to a variety of services, including but not limited to, meals, transportation assistance, hygiene items, resources and case management services with a focus on increased self-sufficiency, safe & stable housing, and both educational & employment resources and opportunities.
The OPA Manager is responsible for assisting the OPA Director with the duties necessary to build and support the programs; act as liaison between our program and the community; assist with team management by providing orientation, training, and direct supervision to OPA program staff and clients. This position will help drive the data collection necessary to ensure that service models, client deliverables and programmatic outcomes are aligned with the agency vision, mission and values, and adhere to the core tenets of harm reduction, trauma informed care and positive youth development. As an engaged team member, the OPA Manager must establish and maintain the collaborative and positive tenor of OPA program services within the community and with the clients we serve. Specific focus will be on providing aftercare/alumni clients with Community, Permanent Connection, and Acute Stabilization. The OPA Manager is also responsible for the direct care of program youth and must demonstrate an understanding of and commitment to the mission and core values of Teen Living Programs.
As the TLP representative with the City of Chicago, this position is responsible for driving and responding to the requirements mandated within the Coordinated Entry System.
The following duties are the essential functions of this position.
OPA Staff Management
Assists the OPA Director in ensuring the:
Smooth functioning of quality service delivery.
Proper and timely documentation of service provision, client activities, and progress towards goals and outcomes.
Aftercare Case Management
Assist aftercare/alumni clients in maintaining a sense of community at TLP and beyond.
Assist aftercare/alumni clients in developing permanent connections to family, friends, coworkers, community groups, etc.
Provide aftercare/alumni clients with the resources to achieve acute stabilization, regardless of current housing.
Develop and implement the TLP alumni group for former clients who have aged out of agency programs.
Provide intake and assessment services.
Provides trauma informed care and interventions for youth in need or in crisis.
Provides case management, including addressing youths’ increased basic life skills, housing needs, education, employment, physical and mental well-being and makes referrals as needed, unless otherwise directed.
Assist youth with applying to public aid benefits and in obtaining any necessary documentation.
Maintain a working inventory of client’s needs, such as hygiene, clothes, housing, bus passes, food and food cards, and assist clients in reaching their goals.
Coordinate with clients to ensure attendance at and participation in appointments, meetings, and activities.
Distribute CTA passes to youth, (under the terms of the youth’s accountability contract), when transportation is needed for employment, housing, or other critical appointments.
Provide appropriate referral and placement services for homeless or precariously housed youth.
Works in collaboration with residential team and clients to determine most appropriate housing and secure placement within the TLP continuum, if appropriate.
Coordinates with Youth Transitional Housing Integration team to assure a smooth and effective transition of youth into identified placement or match.
Document all services clearly and thoroughly in HMIS, ETO, and paper files in a timely manner.
DIRC Milieu Management
Assists the OPA Director in providing direct supervision of the DiRC milieu in order to assure a positive environment for a delivery of care that is safe and effective for clients and staff.
Monitors the DiRC capacity and environment to ensure safety of youth and staff by assessing the tone and tenor of the milieu and implementing de-escalation techniques as needed, and/or making adjustments to the number of youth accessing the space at any given time.
Manages any crisis and/or emergency that may occur on the DiRC milieu, whether client or staff related, and effectively completes follow up documentation.
Functions as a mentor and advisor to Peer Educators during outreach and activities.
Coordinated Entry System
Participate in external committee meetings
communicate requirements to TLP management
develop and implement necessary procedures for our agency
manage the assessment process
ensure agency compliance
Outreach and Community Engagement
Plans, manages and oversees the outreach and engagement calendar and assures that the OPA team attends events as assigned and effectively completes their related job duties.
Provides general advisement and appropriate intervention in both street outreach and community engagement settings.
Develops and oversees informational presentations to community partners, (e.g., police representatives, educational institutions, neighborhood and faith-based organizations, etc.).
Manages any crisis and/or emergency that may occur during, or related to, outreach and engagement, and notifies the Chief Program Officer in a timely manner.
Works as a part of a team to provide support and assistance whenever needed.
Prepares and submits all required forms and statistical programs. Maintain documents regarding participants’ cooperation, daily activities and other records in compliance with agency and external policies, procedures and applicable licensing standards in a timely manner.
Follows agency policies and procedures for the obtainment of information and providing services to clients.
Participates in ongoing training.
Participates in and contributes to regularly scheduled supervisory and team meetings.
May supervise volunteer and/or intern tasks, as assigned.
Participates in on-call rotation.
Performs other duties as assigned.
Education and Experience
Bachelor’s degree (degree in Social Work preferred) or related field, required
3 years of experience in a related field preferred
2 years of experience working with youth, required
Street Outreach experience preferred
Strong oral and written communicator
Demonstrates consistent business ethics and integrity in all of their actions
Exceptional organizational skills regarding schedules and work product
Displays a passion and commitment in their work with the clients
Able to manage well in an ever changing, fast paced environment
Solid team player, critical thinker and problem solver
Is flexible with their work schedule to meet the needs of the clients and agency commitments (including but not limited to training and meetings)
Proficient with automation (including but not limited to, Microsoft Office, ETO data entry, etc.)
Has a valid driver’s license and clean driving record and is willing to drive the agency vehicle when requested – Following background check, MUST be insurable under the agency’s insurance coverage, otherwise disciplinary action up to and including termination will occur
Has physical capability to lift 25 pounds and walk up and down stairs as needed
About Teen Living Programs
Teen Living Programs is a non-profit organization that has supported and strengthened Chicago’s most vulnerable young people for nearly 40 years. We are the only agency in the city to focus solely on 14-24 year olds who are experiencing homelessness; and we offer comprehensive, year-round services to address everything from emergency needs and housing to education, job readiness, and embracing a healthy lifestyle. Our services are available on Chicago’s south side, in neighborhoods of high poverty and violence and where critical supportive services are lacking.
To create a world where all youth have a safe home, are valued, supported, and provided with everything they need to reach their full potential.
Teen Living Programs builds community, hope and opportunity for youth who are homeless. We address their immediate needs and help them achieve independence and stable housing.
Generosity - We believe in being open, patient, accepting, respectful, and giving without expectation.
Courage - We invite risk and investment from all our partners in order to aspire, strive, and succeed.
Accountability - We drive impact, work in collaboration, ...and deliver meaningful outcomes with honesty, fairness and transparency.
Transformation - We foster curiosity, energy, innovation, and growth in a safe and affirming environment.
Community Impact - We strive to create lasting societal change through shared responsibility, inclusion, cooperation, and celebration.