Case Management/Social Services, Education/Teaching/Training
4 Year Degree
Safe Adult Advocate
(Bilingual Spanish Required)
Family Shelter Service, an agency providing help and hope for victims of domestic violence and their children for over 40 years, is looking to hire an experienced Safe Adult Advocate - Bilingual Spanish Required.
This full time (40 hours/week) position is responsible for providing short-term crisis intervention services to adult clients within the agency. The Safe Adult advocate provides case management and Domestic Violence support and education in groups and individual settings. This position collaborates with coworkers to develop effective programming, to support one another in our professional efforts, and to create and maintain a professional and respectful environment in which growth and healing can take place for both clients and staff.
Duties and Responsibilities:
Provides crisis intervention, case management, advocacy services, referrals, and support services to adult clients over phone and in person.
Provides services at different FSS locations as needed.
Meets one-on-one with clients for triage appointments.
Meets with individual clients for time-limited case management and DV support services.
Maintains a minimum of eight clients.
Administers assessments and outcome tools at appropriate intervals.
Creates service plan in partnership with client and reviews regularly.
Facilitates support and educational groups & workshops. Facilitates a minimum of two groups/workshops per week and maximum of three. Assists with client pre-group interviews and assessments.
Provides outreach services to victims of domestic violence in DuPage County (e.g. attend health or school fairs, community presentations).
Maintains & develops knowledge of community services and networks offering support services to clients.
Assists with and/or coordinates special events for clients.
May assist with translation of FSS materials into Spanish, and other documents, as needed.
May provide training and/or presentations regarding DV within the agency and in the community including sessions of the 48 hr. Training.
Participates in supervision and agency meetings.
Provides timely and appropriate documentation of client contact including, but not limited to, case notes, intakes, service plans, etc.
Remains cognizant of current developments in the field of domestic violence. Attends appropriate workshops, conferences, etc., to enhance professional development and understanding of issues in the domestic violence field.
Supervised by Safe Adult Coordinator, under the direction of the Director of Safer Living Program.
Partners and works closely with Safe Home Advocates & Safe Children Advocates.
Establishes and maintains working relationships with community referral agencies and legal system personnel, with an emphasis on those who serve DV clients.
Collaborates with staff, interns, and volunteers within the agency across programs to provide effective, high-quality services to FSS clients.
Qualifications and Characteristics:
Education: Bachelor’s degree in social work, psychology, or related field required
Experience: Prefer at least 2 years experience in domestic violence services, community organization, social services or advocacy. Experience working with survivors of trauma and facilitating group services strongly preferred.
Training: 40-hour Domestic Violence training preferred but required at first opportunity
Service Delivery: Must be able to respond appropriately in varied situations and be able to function with minimal supervision.
Professional Approach: Demonstrates and empathic, non-judgmental, service-oriented attitude in work with clients. Recognizes clients as the experts of their own lives; partners with clients to recognize and build upon their strengths. Demonstrates an understanding of the impact of trauma on individuals and families. Familiarity/experience with short-term interventions (e.g. solution-focused; crisis intervention; trauma-focused) preferred.
Personal: Demonstrates self-awareness, insight and commitment to ongoing professional growth. Values and practices respectful, non-violent communication. Models healthy boundaries and good self-care with clients and coworkers. Demonstrate knowledge and seek personal growth in working with diverse cultural, ethnic, socioeconomic backgrounds.
Technical: Demonstrates excellent verbal and written communication skills.
Demonstrates understanding and effectiveness in working with diverse populations.
Leadership: Demonstrates professionalism, flexibility and good judgment. Responds appropriately in varied situations and is able to function independently. Demonstrates professionalism, flexibility, and good judgment. Demonstrates commitment to teamwork and collaborative decision-making. Demonstrates ability to problem solve individually and with a team to effectively deliver service.
Bilingual (English/Spanish)REQUIRED for this position. Demonstrates effectiveness working with diverse populations.
Must have privately owned vehicle, valid driver’s license, good driving record, and liability insurance. Position requires travel between sites to provide services.
Bilingual/Bicultural in Spanish/English isREQUIRED.
Must be flexible with schedule in order to meet client needs; Position requires evening and weekend availability.
Must be able to operate general office equipment and computer.
Located in Wheaton, Illinois, Family Shelter Service offers a competitive salary, comprehensive benefits package including medical, dental and vision, flexible work schedule and the opportunity to participate in the 403(b) retirement program.
Family Shelter Service is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age or disability.
About Family Shelter Service
Family Shelter Service transforms lives by offering help and hope to those affected by domestic violence. The agency offers a comprehensive domestic violence program in DuPage County. All services are free of charge and confidential. Operating 365 days each year, Family Shelter Service provides immediate safety for victims of family violence by offering: a 24-hour hotline, DuPage crisis shelter, court advocacy and counseling services – in English and Spanish – for women and children, male victims and abused elderly. In addition, we provide a program specifically focused on the needs of children. For more information, please visit our web site at www.familyshelterservice.org