Supportive Living Program Support Staff - OnCall Position
Chicago House and Social Service Agency
September 24, 2018
Part Time - Experienced
Case Management/Social Services
Act as the sole staff member overseeing the safety and well-being of client in the Supportive Living Program
Remain onsite at all times during the shift (unless building is evacuated for safety concerns)
Use De-escalation techniques to manage conflicts or issues that may arise
Manage a diverse population of individuals in a therapeutic setting.
Provide crisis intervention as needed, including contacting senior on call staff and/or mobilizing 911 services and executing evacuation procedures.
Implement universal precautions procedures as needed.
Perform receptionist duties, including answering staff phone line and admitting residents and staff to the building.
Provide hourly floor check and log that you have completed the floor checks.
Log in monitor’s log book after each shift
Leave report on voice mail after each shift.
Keep common areas clean i.e. meeting area, bathroom and kitchen and empty trash before each shift ends.
Place mail in each client mailbox.
Place work orders for routine maintenance issues.
Page Maintenance Crew for urgent property management issues and follow-up with Program Supervisor as needed.
Complete shift checklist and non-serious incident report forms and route to Program Manager’s mailbox.
Perform light housekeeping tasks as needed.
Perform other duties as assigned.
GED and/or High School Diploma preferred
A minimum of 1-3 years’ experience working in social services
Ability to deescalate crisis situations and to respond in a professional manner
Commitment to Trauma Informed Care, Harm Reduction, and Strength Based-Approaches, affirmative practice with the LGBTQ Community, HIV/AIDs community and individuals with mental health needs.
Proficient in Microsoft Word, Excel, and Outlook preferred
Demonstrated excellent oral and written communication skills
Excellent organization, documentation, and computer skills
Team work oriented, flexible, possess a positive attitude, and have the ability to collaborate with colleagues
Ability to work flexible/irregular schedule
About Chicago House and Social Service Agency
Chicago House was founded in 1985 by a small group of community activists who saw that their friends and family members were losing their homes due to the financial, social and medical challenges associated with HIV/AIDS.
To provide community-based housing and supportive services responsive to the changing needs of individuals and families living with HIV/AIDS.
All Chicago House services are provided without discrimination, and are explicitly designed to respect and preserve the dignity and independence of all clients.