Join us in changing people’s lives! Thresholds is a community mental health agency, which serves individuals with serious mental health needs within the community. We assist our members with independent living skills, coping skills, crisis intervention, medical, housing and benefits.
Thresholds, a national leader in mental health services, is a recipient of the Chicago Tribune “Top 100 Workplaces" for three consecutive years and a 10-time winner of Chicago’s “101 Best and Brightest Companies to Work For". Through our more than 75 Chicagoland locations and 30 innovative programs, Thresholds provides healthcare, housing and hope for over 15,000 adults and youth.
Williams Quality Assurance Manager
The Williams Quality Assurance Manager is a member of Thresholds Quality Compliance team. The QCM reviews medical records, determines quality of care plans and conducts utilization reviews to ensure quality and consistency across programs. The QCM may make suggestions, implement correction action plans, and deliver hands?on training for improvement.
ESSENTIAL DUTIES & RESPONSIBILITIES
Responsible for in?depth review and evaluation of operational systems, documentation, and service delivery according to the expectations and regulations of the various funding sources and with the highest professional standards. This may include but is not limited to the standards and documentation requirements as established by: CARF, Medicare, Medicaid, DMH, CILA, DOL, DORS and/ or DCFS.
Identifies areas where Medicare/Medicaid billing could be maximized. This may include proofreading written client information identifying clients’ mental health needs and treatment recommendations. Such direction shall, at minimum, require a face?to?face meeting with client.
Identifies areas for improvement, and, in collaboration with the Program Director, puts corrective actions in place.
Makes recommendations as to additional training needed for staff. May provide direct handson training.
Responsible for helping Programs create and enhance a therapeutic environment.
Attends and participates in task force meetings and other agency?wide committees as assigned.
Provides clinical direction as to the development and review of members’ Individual Treatment Plans (ITP). This requires face to face meetings with client or guardian to identify goals, objectives, specific mental health services needed, and identification of staff responsible for delivering the services. May need to approve and sign the final ITP.
Advises direct service staff regarding appropriate responses to members’ needs.
Develops criteria by which to review the delivery of all departmental services and make recommendations to assure they operate using the values and principles of recovery.
Ensures that this department functions optimally, in conjunction with other branches or departments of Thresholds.
Assures that all Thresholds records are organized in a systematic and organized fashion.
Follows all appropriate safeguards with regard to the confidential files maintained at the Program. Follows all policies and procedures pertaining to all records including but not limited to restricting access to all records per agency policy.
Provides accurate and timely information to superiors on all topics and issues related to the operation of the agency and the well being of its staff and members.
Other duties as assigned.
Must meet Office of Mental Health standards as a Qualified Mental Health Professional (QMHP):
Master’s degree in counseling/guidance, rehabilitation counseling, social work, vocational counseling, psychology, pastoral counseling, support system, therapy or related field and have completed a practicum or internship totally 1,000 hours or one year of work experience under a QMHP.
Licensed professional counselor, a licensed physician or registered nurse with one year of mental health experience, or a registered occupational therapist.
Four (4) years of prior direct clinical experience preferred.
Demonstrated management experience at an appropriate senior level, including establishing, leading and managing large teams and resources.
Excellent planning, organizing and team?building skills.
Ability to work effectively with staff at all levels of the organization.
Ability to function in a computer oriented office, including working knowledge of pertinent software.
LSCW, LCPC preferred.
Internal Number: 18-0517
Thresholds, named as one of Chicago’s 101 Best and Brightest Companies to Work For, provides more than 15,000 adults and youth with the skills and encouragement needed to live productive and fulfilling lives.
Consider being part of an organization that fosters collaboration between its staff and those we serve, our members, and where employees are recognized as invaluable assets who truly make a difference.
More than 75% of Thresholds’ services are delivered out in the community and include assertive outreach, case management, housing, employment, education, psychiatry, primary care and substance abuse treatment, as well as pioneering research at the Thresholds Research Institute.
Thresholds provides competitive wages and benefits, and excellent opportunities for career development and promotion.
Individuals with lived or shared experiences with mental illness are encouraged to apply.
Proud to be an Equal Opportunity Employer: Disability/Veteran