The Patient Registration Representative will be responsible for providing patients with superior customer service that support Alivio Medical Center’s operations; act as a liaison between patients, providers, and staff members by providing prompt and professional service; be responsible for maintaining patient demographics, insurance records, and performing duties associated with payment entry, schedules, and protecting patient confidentiality. Duties and responsibilities will include:

• Greet and interact with patients, visitors, and staff in a pleasant and professional manner
• Checks in patient with or without appointment
• Registers new and establish patients including newborns
• Pre-registers new schedule patients and newborns
• Verifies patient’s demographics in the Practice Management system every visit
• Creates cases (Title X) and OB
• Collects, verifies and updates patient insurance information or alternative method of payment into the Practice Management system every visit
• Collects payment prior office visit and gives receipt when payment is collected
• Assist patients, or refer them as necessary, with questions and completion of forms or applications related to their insurance coverage, including Sliding Scale, Medicaid Presumptive Eligibility (MPE) and , Newborn applications, Manage Care Primary Care Provider transfer requests,(PCP)
• Assist Clinical staff with Emergency medical card coverage
• Checks patient out; schedules return appointment, as needed
• Answers telephones, schedules appointments and takes messages to the providers by sending messages electronically or request charts if applicable
• Verifies appointments by making the second call the day of the appointment
• Process missed appointments and notify the provider by sending flags electronically
• Assists assigned Care Team in completing tasks
• Balance monies with daily and deposit slip report ; secures positing or retrieve charges as needed  
• Secures all cash collections and deposit envelope monies in the safe
• Monitors supply levels and equipment operation; notifies supervisor as appropriate for re-supply or for equipment maintenance
• Performs other related duties as assigned