The Society to Improve Diagnosis in Medicine (SIDM) catalyzes and leads change to improve diagnosis and eliminate harm, in partnership with patients, their families, the healthcare community, and every interested stakeholder. http://www.improvediagnosis.org
The Program Assistant provides administrative support for SIDM internal and external stakeholders including staff, donors, members, event attendees, committee members, and others. The Program Assistant provides registration support for event attendees and speakers. The Program Assistant also serves as backup to the Administrator, with emphasis on use of IT applications.
Program Assistance (approximately 80% of the position)
Administer SIDM’s customer relationship management (CRM) data base
Serve as liaison with CRM vendor for support and troubleshooting
Working with the Digital Content Manager, coordinate communications (emails, letters, confirmations, etc.) through CRM system
Administrative and registration support for SIDM programs including
Other SIDM events
Maintain project documentation
Support conference planning as needed
Provide administrative assistance to SIDM’s fellowship program
Establish profiles in CRM for Campaign and Coalition organizations
Organizational Administrative Support (approximately 15% of the position)
Backup assistance to SIDM’s Administrator
Maintain organizational documentation on SIDM’s cloud-based electronic filing system
Other (approximately 5% of the position)
Actively participate in required conferences and staff meetings
Protect SIDM’s value by keeping information confidential
Update knowledge by participating in educational opportunities; maintaining networks; participating in professional organizations.
Perform other duties as assigned by supervisor
Chicago-area (preferred). Virtual office at this time, change to flexible in- and virtual office days in the future. Occasional work on evenings and weekends as needed
This position requires availability during business hours, Monday through Friday
Smoke- and drug-free environment
Some work at off-site locations may be required and those may not necessarily be fully accessible
This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines. Employee is regularly required to talk, hear, stand, walk, use hands to finger, handle or feel; and reach with hands and arms
SIDM is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. SIDM does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. SIDM is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
Job experience requirements
Exceptional customer service skills.
High level of proficiency with Microsoft Office applications (Outlook 365, Excel, Word, PowerPoint)
Experienced user of Customer Relationship Management software (CRM) systems, familiarity with Neon a plus.
3-5 years’ experience working in a non-profit environment
Event registration management experience, particularly with medical conferences, is a plus
Specific skill sets
Comfortable in a fast-paced environment
Proficient use of Excel and other IT applications
Attention to detail and the ability to work individually and proactively, within a multi-disciplinary team, as well as with external partners and vendors
Ability to work in collaboration and cooperation with others, particularly team colleagues.
Self-reliant, good problem solver, results oriented
Ability to creatively find solutions to challenges
Ability to anticipate, manage and resolve conflicts
Ability to make decisions in a changing environment and anticipate future needs
Strong team player that has a customer service approach and is solution-oriented
Passion for SIDM’s mission.
What Makes SIDM a Great Place to Work?
We offer a compensation package that includes SIDM sponsored health and dental insurance. We have generous leave and a flexible work schedule.
Salary range for this position is $32,000 to $39,000, depending on experience and qualifications.
How to Apply
Please submit resume and cover letter and resume to firstname.lastname@example.org with the subject line “PA - your last name, first name.” Indicate in your email where you heard of the position opening.
No phone calls please.
About Society to Improve Diagnosis in Medicine
The Society to Improve Diagnosis in Medicine (SIDM) catalyzes and leads change to improve diagnosis and eliminate harm from diagnostic error. We work in partnership with patients, their families, the healthcare community, and every interested stakeholder. SIDM is a 501(c)3 not for profit organization.