About Us

Over 46 million Americans lack access to primary health care. To ensure that the underserved get the health care they need, planning for Greater Elgin Family Care Center (GEFCC) began as a community-based grass-roots concern in 1996.The primary purpose of GEFCC is to provide comprehensive medical care to individuals in the greater Elgin community, especially those who:+ Have No Source of Medical Insurance+ Are Medicaid or Medicare Recipients+ Are AllKids and FamilyCare Recipients Opened in the summer of 2001, Greater Elgin Family Care Center is able to serve any individual or family needing health care and a medical home. Currently providing care at 26 different locations including schools, churches, and Elgin Community College.

Summary

This position is responsible for welcoming patients and visitors to the Center, registration of patients, creating and maintaining patient files, and scheduling appointments.

Essential Duties and Responsibilities

• Answers all incoming phone calls to the Call Center, determines callers’ needs and responds accordingly.
• Answers and distribute phone calls to appropriate staff members.
• Takes complete and accurate messages.
• Schedules appointments for patients.
• Enters pertinent patient information into EPM/EHR System completely and accurately.
• Check and distribute voicemail messages.
• Assists Call Center Coordinator and other staff members as needed.
• Assist other Health Centers with patient phone calls as needed.
• Report to all scheduled work sites and shifts on time and fully prepared to engage in all job responsibilities; location of work sites and shifts will change at the discretion of the supervisor.
• Engage in all offered training, consultations and supervisions made available. Fully and professionally respond to and implement directives and advice offered by all supervisory and training personnel, as well as professionally offered feedback from coworkers.
• Perform other duties as assigned