The Associate Director will have primary responsibility for reporting, analysis, and budget tracking. This will include active participation in the development and evaluation of department-wide strategy and tactics, including direct response marketing, frontline services, events, and communications, across all Individual Giving departments. Will provide comprehensive performance analyses to management and will serve as project lead for efforts to improve performance of revenue-and engagement-generating initiatives through modeling, data mining, and other analytics techniques.
PRIMARY DUTIES AND RESPONSIBILITIES:
Assist Director in the development of data-driven membership acquisition, retention, and upgrade strategies and tactics with particular attention to net revenue and process optimization.
Manage data collection, tracking, reporting, data cleanliness, and analysis for all department initiatives including revenue, customer service, and engagement projects. Work closely with Development Information Services to maintain data hygiene, consistent reporting across teams, and ongoing data overlay of member database.
Prepare reports of KPIs and other findings; identify key insights and make recommendations for future actions. Lead deep dives into historic data.
Maintain predictive models used by the department, including renewals, annual fund, and acquisition. Use models as diagnostic and analytical tools. Work closely with the Associate Director of Direct Response Marketing to generate prospect lists based on the predictive models and with the Associate Director of Member Services to manage incentive-based goals.
Ensure individual giving areas of ticketing system are administered correctly and efficiently, including events, discounts/promo codes, and membership/annual fund PLUs.
Support management in developing annual budgets and goals. Track and report on department expenses monthly. Monitor expenses in relation to revenue; identify opportunities to further maximize net revenue.
Collaborate with and serve as primary department liaison to Development Records, Development Information Services, Information Services, Museum Analytics and other key analytics staff.
Monitor analytics best practices across industries; identify opportunities to improve analytics sophistication.
Manage membership acquisition intern(s).
Build relationships across organization to communicate Individual Giving goals.
Support Member and Donor Services team as needed by working any and all events or programming (lectures, workshops, classes, receptions) during the day, evening, and/or weekends.
Other duties as assigned
Minimum of 5 years data-focused work required; knowledge of statistics preferred.
Strong analytical and strategic thinking skills.
Strong interpersonal skills and demonstrated experience in working with cross-functional teams.
Outstanding organizational, multi-tasking, and problem-solving skills.
Strong communication skills and experience in synthesizing and presenting data to a wide range of audiences.
Demonstrated experience in taking initiative when planning and executing projects.
Experience with Microsoft Office (Excel, Word, PowerPoint) required, with an emphasis on strong Excel skills.
Experience with Raiser's Edge, Tableau, and/or SQL preferred.
Bachelor's Degree required.
Enthusiasm and desire to make an impact.
Sense of humor.
The Art Institute of Chicago is an equal opportunity, equal access employer fully committed to achieving a diverse and inclusive workplace.
Internal Number: 3126299420
About The Art Institute of Chicago
The Art Institute of Chicago is a world-renowned art museum housing one of the largest permanent collections in the United States. It is encyclopedic in nature with strong holdings across all media, all traditions and all ages. The Art Institute is particularly recognized for its extraordinary Impressionist, Modern, Contemporary and American collections, among other aspects of its holdings. In addition to housing its permanent collection, it typically stages 35-40 special exhibitions a year. In 2014, it was named by TripAdvisor travelers as the number one museum in the world, a remarkable recognition that speaks not only to the quality of the collection but to the entirety of the visitor experience.
The Art Institute welcomes between 1,400,000 and 1,800,000 visitors a year and has a membership of 100,000. The museum has an annual operating budget of approximately $110 million.
Founded in 1879, the Art Institute grew with the success of Chicago and quickly attained world class stature given the strength of its collection. The Art Institute has expanded several times in its history, most recently and notably with the opening in 2009 of the 264,000 square foot Modern Wing ...designed by internationally acclaimed architect Renzo Piano. The addition has been critically important to the museum as it not only provided much needed gallery space, but also allowed the Art Institute to reorganize its galleries to present the collection in a more logical and accessible fashion. The new addition also includes one of the largest education facilities at any museum and this center has allowed the Art Institute to expand its already impressive array of offerings.