To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health. Join the AMA team as the Production Specialist in the Education Center - Strategy. As part of the team, you will monitor and execute tasks required to convert and maintain completed editorial content to AMA Ed Hub production environment. Support existing processes (markup, proof, transform, and package/publish), tools, and standards. Assist in activities associated with educational content workflow management. Coordinate with internal staff and outside vendors/partners to meet deadlines while achieving the highest professional quality standards and providing white-glove customer service for content providers, partners, and learners. Serve as backup for Production Manager, Content Solutions.
Other Responsibilities will include:
Educational content production: Gather, document, and communicate requirements across the content operations workflow. Identify and resolve system performance and workflow problems; monitor inter-system interface/data transfer issues; gather requirements for system development; identify efficiencies in system-supported processes; bug reporting and tracking, analysis, and reports.
Support the technology workflow for educational content, including:
Data transmission and delivery
Data transformation (metadata and full text conversion/tagging to XML)
Content proofing, revision requests, and QA across all delivery channels
Packaging and publishing structured and related binary files for delivery to AMA platforms, aggregators, and apps
Maintenance of submission system
Project coordination: Coordinate projects assigned by Production Manager through the development of plans, timelines, tasks and resource requirements, monitoring and controlling progress, executing required actions, and ensuring proper closure and follow-up. Create detailed schedules. Coordinate assignments/milestones and execute in accordance with approved plans and requirements. Ensure deliverables are on-time, and meet quality expectations. Create and properly maintain project documentation. Identify, and escalate issues and risks that need to be mitigated in order to ensure completion of the project and take corrective action as needed.
Communication and documentation: Provide first-line support for incoming workflow-related trouble calls and emails; ensure that follow-up feedback is provided as issues are resolved or if additional information is required for issue resolution; create and maintain system and workflow documentation, ensuring it is up to date and accurate; assist with training of new users, including both internal and external stakeholders, and coordinate efficient closed-loop communication across the content production workflow.
Bachelor’s degree required; degree in information technology, computer science, graphic arts, journalism, preferred or comparable experience with emphasis on electronic publishing systems.
Experience managing systems operations (Silverchair/CME360 a bonus), tools and applications in a production environment, including database management, metadata, tagging, DTDs (JATS highly preferred), storage, cross-platform delivery, proofing systems, troubleshooting, packaging and publishing.
Working knowledge of and experience with electronic text editing software/applications and basic file server structure preferred; experience with Microsoft Office, Adobe Acrobat Professional, and multiple web browsers.
Experience creating user documentation highly preferred. Experience with Visio process diagrams or similar a plus.
Experience developing and managing multiple and diverse projects. Ability to convey complex technical details in simple, business-specific terms required. Ability to train staff in technical issues.
Demonstrated positive attitude and proactive drive to help resolve a wide range of issues. Position requires decisiveness and sound judgment.
Ability to work independently, with a strong focus on problem solving and systemic issue identification leading to optimized process or workflow. High level of concentration, analytical abilities, high quality standards, and attention to detail required.
Initiative and ability to organize and prioritize assignments. Must have ability to manage stress in a fast-paced, deadline-driven environment.
The AMA offers competitive salaries, including an incentive plan; excellent benefits and progressive technology. Our office is a business casual environment and we respect work-life balance. Please apply for the position at https://ama-assn.csod.com/ats/careersite/jobdetails.aspx?site=2&c=ama-assn&id=923&source=NPO. The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION