Broader Urban Involvement and Leadership Development (BUILD, Inc.) is seeking a committed, self-motivated, enthusiastic professional to join its excellent team in the role of Victim of Crime Act (VOCA) Case Manager. Since 1969, BUILD has worked in some of Chicago’s toughest neighborhoods giving at-risk youth alternatives to the violence that takes away their positive potential. Applying our model of positive youth development, BUILD seeks to redirect the behavior of gang-affiliated youth and potential gang recruits to improve their chances of leading fulfilling lives and to increase the stability and safety of the communities in which they reside. BUILD’s mission is to engage at-risk youth in the schools and on the streets, so they can realize their educational and career potential and contribute to the stability, safety and well-being of our communities.
The Case Manager will provide advocacy around, and connect victims with, additional critical services, such as mental health care, medical care, legal services, victim’s rights and victim’s compensation, funeral planning and vigils, interpretation services, workforce development and financial education, and basic needs such as emergency financial assistance, child care, transportation, housing, and utilities.
The Case Manager reports directly to the Manager of Community Support Services.
Intakes and assesses clients to identify risk/protective factors indicate the level of functioning.
Establishes a regular schedule of home visits, contacts, and follow-ups with youth clients to encourage the building of relationships with families.
Works closely with the clinical team and other staff to determine needed services and create an individualized plan including advocacy and services
Assists the Social Worker, Coordinator of Victim Services and other staff in carrying out goals, policies, and activities designed to meet the client’s needs and develop the individual family action plan.
Cooperatively works with interdisciplinary team members, parents, and other specialists to evaluate and develop treatment and intervention plans for children and families.
Provides referrals to clients and families to applicable community resources and services.
Documentation and Compliance
Utilizes procedures for confidentiality in the record keeping system, and when obtaining information from other agencies.
Maintains all forms required, including case notes, referral forms, attendance information, information releases related to health or disabling conditions, health information, and any other information necessary to be in client’s file.
Inputs and maintains data in the Efforts to Outcomes (ETO) system.
Communication and relationship management:
Represents the agency to broaden community awareness and support, interpreting the agency’s programs and services.
Attends departmental and agency-wide staff meetings, as scheduled and agency-wide events, as required.
Maintains knowledge current in the field including but not limited to, participation in coursework, seminars, and
Advocates for clients in problem situations, including appeals, re-considerations, and attempts to meet family needs through alternative resources when necessary.
Participates in center meetings, agency meetings, parent committee meetings, and case coordination as required.
Participate in agency-wide fundraising events.
Encourages participant/community participation in agency-wide fundraising events.
Participate in agency outreach and recruitment events, including evenings and weekends.
Participate in civic engagement activities that advance the mission of BUILD, Inc.
Perform other duties as assigned.
Bachelor’s Degree preferred in Social Work, Physiology, Human Services, Applied Behavioral Science, or related field, and a minimum two years’ case management experience required.
Minimum five years of experience working with inner-city youth in a human service setting, social service setting, or related field.
Knowledge of local community, resources, child development, and trauma informed care practices.
Demonstrated ability to work effectively and constructively with persons from all ethnic, racial, and social backgrounds.
A valid driver’s license, reliable means of transportation and proof of liability insurance is required; willingness to travel.
Excellent management, public speaking, writing, detail-oriented and interpersonal skills.
Maintain respectful and appropriate relationships with program participants, all levels of agency staff, and the various publics of the agency, demonstrating sensitivity to all ethnic, racial, and economic backgrounds
Must be passionate about youth development work and BUILD mission.
Proficiency in Word and Excel required; knowledge of ETO database helpful.
Highly organized to set priorities, develop a work schedule, and monitor progress towards goals.
Ability to build positive working relationships with others, both internally and externally to achieve the goals of the organization.
Able to apply strategic and creative thinking, while being persistent, motivated and energetic.
Must pass background screening.
This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
For over 45 years, BUILD has worked in some of Chicago’s toughest neighborhoods to stem the violence that takes away the positive potential – and, far too often, the very lives – of our youth. In 1969, BUILD started working with fewer than 200 gang-affiliated teens in one neighborhood and today BUILD serves nearly 3,000 youth annually, offering targeted services to enhance our impact in four priority communities - Austin, East Garfield Park, Humboldt Park and Logan Square - while continuing to provide support in other Chicago neighborhoods and throughout Cook County.
BUILD’s programs are designed to meet both the immediate problem of preventing at-risk youth from joining gangs as well as working with gang-involved youth to develop alternatives to this destructive lifestyle. Our service population also includes youth who have come in contact with the justice system to prevent and/or provide alternatives to detention and assist with successful re-entry into their communities.