Maintains employee schedule for locations of oversight ensuring productivity standards and quality benchmarks are met, excellent customer service ratings are achieved, and positive relationships with providers and clinic coordinators is maintained.
Hires, trains, and provides performance feedback to employees using coaching and counseling as deemed appropriate following VNA protocol.
Retains access to the safe in each location either directly or through assigned Lead or designated employee ensuring security and cash handling guidelines are followed.
Trains staff in fully and properly utilizing the functions of the Centricity PS registration and cash processing functions.
Trains staff in eligibility systems and requirements for documenting correct primary insurance within Centricity CS.
Participates in the development of procedures that enforce accurate and friendly patient registration, follow up appointments, and recording of patient receipts along with all applicable logs.
Continuously works to streamline processes at locations assigned to Patient Services Coordinator’s oversight.
Assists other Patient Services Coordinators with management as needed.
Directly observes employees work processes and behavior ensuring they use AIDET, providing real time feedback between registrations.
Reviews work to ensure eligibility is run on all accounts and primary, secondary insurance is properly noted.
Directly observes and retrospectively reviews the collection of deposits and copayments to include noting within the patient’s account the reason for partial payment or non-payment.
Maintains office supply and printing inventory and orders when necessary; ensures clean and current copies of forms are used by staff.
Ensures the department locations are wiped down and stocked up before the end of the shift each day.
Acquires a specialized knowledge of the VNA Revenue Cycle to understand the flow of registration information into the billing process.
Distributes specialty reports and projects to team for completion, examples: Title X, missing tickets, credit balances. This will be done in coordination with Patient Financial Services, management.
Covers for staff during absences avoiding use of overtime or borrowing staff from peer Coordinators in other locations.
Counsels staff as needed—maintaining documentation as suggested by HR or required by Policy & Procedure to include Conference Notes.
Promotes high-morale in locations through recognition and reward.
Serves as lead with other locations that do not have a designated Coordinator or a Lead employee.
Maintains knowledge and skills needed to successfully lead Patient Services such as changes in Medicare copayment effective January 1, changes in managed care contracts, and updates in requirements for FQHC.
Familiarizes and complies with all VNA policies and procedures.
Meets standards of behavior expectations.
Associates Degree or equivalent work experience in an FQHC, Medical Office, or Health Care Patient Services position.
Proficient data entry, accuracy implied: experience with Microsoft Works and Excel.
Minimum of three years’ experience in medical office environment.
Ability to manage and coordinate the activities of other employees and ensure a high level of performance
Excellent customer service skills
Knowledge of Medicaid, Medicare and Commercial Insurance guidelines, JCAHO guidelines as it relates to scheduling/registration, to include the fundamentals of billing and reimbursement
Knowledge of insurance verification procedures
Knowledge of coding systems to include CPT I & II and ICD, procedures, supplies and diagnoses, respectively.
Bilingual in Spanish/English as follows: Reading –Preferred. Written – Preferred. Speaking – Preferred.
Ability to organize and improve workflow.
Ability to assess performance of department in operational and financial performance.
Current driver’s license in the State of Illinois and current car insurance.
Health policies and requirements met
About VNA Health Care
VNA has been at the forefront of health services in area since 1918, bringing exceptional healthcare delivered in homes, VNA clinics and community settings with extensive programs and services. VNA clinics are located in seven large suburban communities: Aurora, Elgin, Carol Stream, Bensenville, Bolingbrook, Romeoville, and Joliet . With a staff of over 400 we serve 90,000 annually, providing primary care at our Federally Qualified Health Center. In 2012 VNA Health Care was voted Top 50 Best Places to Work in Illinois. As a Joint Commission accredited organization we offer a strengths based culture where you can put your talents into action. Here’s your opportunity to serve the greater good in a supportive team environment.