Case Management/Social Services, Operations/Project Management, Program Management
Title: Director of Adult Human Services
Full-time or Part-time: Full-Time
Department: Adult and Family Services
Program(s): Workforce Development, Community Support Advisory Council (CSAC), WHA Counseling Services, Re-Entry Services, Case Management, Referral Services Good Neighbor Campaign, Family Awareness Reunification (FAR)
HR Status: Nonexempt Employee, Salaried
Reports To: Chief Operating Officer
The Director of Adult Human Services plays an integral role in part of Westside Health Authority’s mission to empower our neighbors in the Austin community. He/she will work closely with staff, clients, other community members, volunteers, and senior administrators to create an empowering experience for adults and families seeking WHA services. The Director’s primary responsibilities are to (1) streamline our client’s experience in order to maximize and document outcomes, (2) manage and diversify revenue sources for Adult Services, (3) oversee the fiscal operations of the Adult Services, and (4) create a welcoming and collaborative environment among the Adult Services team. You will be a part of WHA’s goal to produce a family-focused, research-based, innovative, and reproducible model for adult and family services in the Austin community. This position reports to the Chief Operating Officer. Excellent verbal and written communication, experience with grant research and writing, program design and management, leadership, creativity, and flexibility are some of the necessary skills to perform this job well.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Know and understand the mission of Westside Health Authority.
Create and/or update the vision for Adult Services.
Evaluate effectiveness of all activities. Suggest changes, replacements, or enhancements.
Collaborate with outside agencies. Have signed and updated Linkage Agreements or Memorandum of Understandings on file.
Seek to expand programming through local volunteers, expanded funding, or agency collaborations.
Attend relevant meetings and update staff on pending legislative, community, or funder changes.
Host staff trainings and meetings as needed.
Human Resources (HR)
Create and update job descriptions.
Recruit qualified staff and volunteers.
Interview prospective staff, take thorough notes, and prepare recommendations for next steps in the interview process.
Perform annual reviews
Track Paid Time Off (PTO) for each employee
The Director will work with HR to keep updated files on individual employees and volunteers relative to:
III. Communication skills
V. Client feedback
VI. Employee awards and letters of appreciation
VII. Student, staff, and parent complaints
VII. Discipline (warnings, suspensions, terminations)
IX. Contribution to program outcomes achieved
X. Utilization and guidance of volunteers
XI. Growth potential / Strengths & Weaknesses
Propose and Manage annual operating program budget for the Adult Services.
Seek outside funding opportunities such as grants, donations, or scholarships.
Prepare monthly reports detailing attendance, goals met, expenses, barriers to success, and strategies to address these barriers.
5. Grant Management
Master knowledge of each grant connected to your department.
Track outcomes throughout the timeline for the grant. Set benchmarks to evaluate at different intervals and make adjustments as needed.
Maintain reporting requirements for each funder. Record and track due-dates for monthly, quarterly, or annual reports that are due.
6. Program Evaluation - Outcome Tracking And Measurement:
Provide appropriate WHA administration with monthly statistical updates and annual projections on program activity.
Create and maintain assessment forms/tracking forms for staff to use for documenting student progress.
Coordinate the collection of program data to complete all reports from private and public funders.
7. Chain Of Command
Meet as needed with the C.O.O. for planning and fiscal accountability.
8. Community Liaison
Represent WHA at community meetings or meetings with donors.
Host community meetings, as needed, in collaboration with other WHA departments.
EDUCATION AND/OR EXPERIENCE
Master’s degree in Social Work, Psychology, Sociology, Counseling, Criminal Justice, or a related field, or a related field from an accredited college. You must have 5 or more years of relevant management experience and/or training in an urban nonprofit setting. Combinations of education and experience will be evaluated on a case-by-case basis. You must demonstrate from your past experiences knowledge of intake processes,
data-tracking, report writing, and program implementation. Experience with trauma-informed care in an underserved community is a plus.
Proven ability to develop and manage health projects related to community organizing around wellness and economic development.
Strong human relations skills.
Excellent verbal, written communications and presentation skills.
Ability to work collaboratively with diverse individuals and groups.
Ability to manage and prioritize multiple projects and responsibilities.
A demonstrated ability to lead people and get results through others.
Ability to learn independently, take initiative and produce accurate, high quality work with minimum supervision.
Strong community orientation.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Director must have the ability to read, interpret, articulate, and apply the essential elements of written materials related to his/her job. He/she must also have the ability to write assessments, reports, and letters using proper grammar and Standard English. In addition, he/she must be able to speak effectively before stakeholders such as families, administrators, and funders. Familiarity with the West side and West side communities a plus.
The Adult Services Director must have a working knowledge of computer hardware and software. He/she must have a working knowledge of Microsoft Office products (WORD, Excel, PowerPoint, and Outlook in particular). The Program Director must be capable of training others in basic computer knowledge as it applies to their jobs.
The Adult Services Director must have some flexibility for weekend and evening hours to allow for community meetings and other events.
About Westside Health Authority
Westside Health Authority is a 501(c)3 not-for-profit community based organization whose mission is to use the capacity of community residents to improve the health and well-being of the Austin and surrounding community. For WHA, "health" is defined broadly to include the social and physical environment which contributes to the mental, physical, and spiritual well being of a person. It also includes relationships with family, friends, and neighbors and the ability to find stable employment.