Job Summary: The Housing Forward Nurse Case Manager utilizes nursing skills & knowledge to provide service to individuals and families with simple and complex medical and mental health issues who are registered at Housing Forward. This client population is facing the challenges of homelessness or are in supportive housing. The Nurse Case Manager coordinates with the Housing Forward team, addresses clients' medical issues, addresses client's health insurance issues, and responsible for the weekly medical clinic (staffed by volunteers) during the regular shelter season.
Nurse Case Management duties:
Completing health assessments to screen for healthcare needs.
Developing a client-focused case management plan
Identifying clients' insurance coverage or other sources of payment for services including application, determination of status, re-determination process, determination of MCO, and PCP, access services of transportation, dental, vision, psych, etc.
Identifying and addressing client risk factors and/or obstacles to care.
Identifying client needs, current services, and available resources, then connecting the client to services and resources to meet established goals (medical, dental, vision, etc.)
Communicating the care preferences of clients, serving as their advocate, working with clients to obtain appointments/referrals. and verifying that interventions meet the client's needs and goals of treatment.
Works closely with all HF case managers (Support Center, Street Outreach, & Housing) to determine clients' medical needs and provide nursing care/consultation on an ongoing basis.
Provides nursing services at various locations: 'walk-in' or scheduled at the Support Center, Monday evening Medical Clinic at PADS Shelter site, housed clients in apartments, and street outreach in various locations.
Works with clients to establish an understanding of health needs and mutually establish a plan of care that may include lifestyle and behavior modification as well as medical treatment.
Educates clients regarding medical diagnoses, medication management (including access to medications), and prevention activities to reduce the impact of disease and/or disability.
Request Release of Information (ROI) from clients if health information is needed for medical records/case management/housing opportunities.
Oversee the weekly PADS Shelter Medical Clinic:
Operates the Medical Clinic during the regular shelter season;
Actively maintain relationship with the shelter's long-standing partner, Loyola's Stritch School of Medicine in Maywood to schedule a rotating group of medical resident physicians.
Coordinate and schedule medical professionals and medical students to staff the weekly clinic.
Recruits volunteers (RNs and Loyola students) as needed.
Provides mandatory orientation for students on an ongoing, but as needed, basis.
Maintains supply of over-the-counter medications and supplies: inventory monthly, maintain supplies and maintain all medications to have current expiration dates.
Stocks and refills First Aid Boxes and Spill Kits located in all of the shelter sites and located in the Support Center and Oak Park office.
Develops a cooperative working relationship with Housing Forward staff & volunteers
Participates in Agency meeting, training, SC meeting, HF weekly meeting, and other trainings/meetings as instructed
Participates in supervision, coordinates care of clients, and communicates concerns/issues regarding clients in a timely manner
Documents in HMIS and maintains 'hard copy' client files for med clinic.
Strictly follows HIPAA guidelines.
Collects and reports statistical information for program reporting.
Actively participates with health activities as they appear (such as podiatry services, health fair, vaccine fair, etc.)
Completes necessary Continuing Education Courses to maintain nurse's license.
Current/active license as a Registered Professional Nurse in Illinois
Bachelor of Science Degree in Nursing is preferred or an Associate Degree in Nursing with related community experience
Case management experience preferred
Excellent nursing assessment skills
Nonjudgmental communication, detail oriented, team player
Must know how the health care system works, including regulations and resource availability.
Basic understanding of Microsoft Word and Excel.
Willingness and ability to learn HMIS and other data tracking system.
Hours of Work
Variable hours dependent upon the service needs of clients and staff coverage
Part-time position, 40 hours per pay period with a maximum of 29 hours per week
Additional Salary Information: Negotiable based on experience
Internal Number: NCM11-18
About Housing Forward
Housing Forward mission is to transition people from housing crisis to housing stability. Since 1992, we have developed a unique, integrated approach that has transformed the lives of more than 17,000 people. Our solution is comprehensive and long-term, providing a full continuum of services that include - prevention and diversion services, outreach and engagement, emergency and transitional shelter, employment readiness services, short-term rental assistance and supportive housing.
We are an energetic and dynamic team of professionals focused on ending homelessness for those we service. We value - client-centered services delivered with dignity and respect, collaborative relationships, open communication and information sharing, community support, and integrity, passion and perseverance in our work.