This position is responsible for providing comprehensive, individualized case-management services to participants of North Side Housing and Supportive Services (NSHSS) Daytime Support Services Center, which is a drop-in program that serves individuals experiencing homelessness. Responsibilities include entering individuals into the Coordinated Entry System, conducting intakes, and connecting clients to community resources. This position is located at our main office in the Ravenswood neighborhood and does not require travel.
Provides drop-in case management services to individuals experiencing homelessness.
Articulates admission criteria to clients and external referral sources; Uses NSHSS criteria and program scopes to determine if client is eligible for services.
Works to engage participants in the program with the intent of stabilizing clients and securing housing.
Conducts intakes and thorough assessments and creates written service plans.
Matches clients to appropriate ancillary services (i.e., medical care, mental health services, employment services, food) which provide appropriate care in a geographically and culturally accessible way.
On an ongoing basis determines the relationship between clients' clinical issues, service needs, and stable housing options and develops appropriate service plans based on that assessment.
Performs crisis prevention and intervention as needed. Reports critical client care issues or service provider issues to direct supervisor.
Maintains clients’ files. Performs written and electronic recordkeeping as required by internal and external funders.
Assists in maintain donation room, clothing closet, and small food pantry.
Actively participates in weekly supervisions, program meetings, and agency staff meetings.
Attends trainings, conferences, and/or seminars and applies skills learned to NSHSS clinical service delivery.
Performs other related duties as assigned.
Commitment to the mission of North Side Housing and Supportive Services.
Bachelor’s degree in a related field required.
Endorses a Trauma-Informed, Strength-Based practice model that integrates Harm Reduction and Motivational Interviewing.
Experience working with individuals with mental illness and/or substance use.
Experience working with the homeless population preferred.
Spanish language proficiency a plus.
Ability to manage multiple responsibilities, projects, and deadlines concurrently.
Ability to work in an interdisciplinary team approach model, taking individual responsibility and autonomy while also working well in roles leading and serving as part of a team.
Strong written, organizational, communication and presentation skills.
Our mission is to end homelessness in the lives of individuals by providing housing and comprehensive supportive services. We also strive to eradicate the conditions that cause, contribute to and exacerbate homelessness.
In 1983, members of three congregations along with other Lakeview citizens concerned about the issue of homelessness in the Lakeview community started an overnight, emergency shelter located in the lower levels of the Lake View Lutheran Church and Wellington Ave. United Church. The two sites provided a temporary “home” to hundreds of men and women over the years. Later, the agency began to serve only men in the Lakeview Lutheran Church site as a result of cuts in the initial funding.Today, North Side Housing and Supportive Services (NSHSS) is a comprehensive human services agency focusing on ending and preventing homelessness. Because homelessness is a complex issue, NSHSS provides an array of services to our consumers to help our consumers address a wide range of difficult issues and achieve self-sufficiency. Respect and empathy are as important in rebuilding lives as food, housing and supportive service. Dedicated staff and volunteers empower our consumers with skills and motivation.