This position assists in the supervision and orientation of clients referred to and entering the Interim Housing Program. Responsibilities include monitoring client behavior, ensuring client safety, conducting intakes, and data entry. This position is located in the Uptown neighborhood and does not require travel.
Monitor client activity. Facilitate various activities to meet basic client needs, minimally including access to telephone and distribution of clothing, hygiene products, personal mail, etc.
Understand and articulate program admission criteria, program rules, and client responsibilities to clients and external referral sources
Conduct client intake and orientation per standard operating procedures, and complete all related forms
Assist with data entry and record keeping functions including entering client information into the Homeless Management Information System (HMIS) and updating Shelter Point/Client Point within 24 hours of client entry
Perform clerical duties including answering and screening incoming calls, answering door, filing, and making copies
Perform routine facility checks both inside and outside of facility premises, random inspections, and drills
Maintain a daily tracking of shift activities through communication log. Maintain sign-in sheets for visitors and clients
Prepare meals for clients and monitor meal time
Clean facility (i.e., sleeping areas, bathrooms, kitchen, washing house linen etc.) and organize donation room
Respond to all emergency situations including medical, behavioral, fire, severe weather, and other hazards. Report any critical issues encountered to supervisory personnel
Attend all program meetings as scheduled. Attend professional workshops and seminars to enhance skills
Maintain professional working relationships with agency and collateral personnel
Must be available to work all holidays
Performs other related duties as assigned
Attend training and apply skills learned to service delivery system
Participate in scheduled staff meetings
Attend meetings as necessary
Represent agency at external activities as requested
Participate in quality assurance activities, such as file reviews, as requested
Participate in clinical and multi-disciplinary staffing as appropriate
Keep informed of all policies, procedures and regulations that apply to this position
Abide by all agency personnel policies and procedures
Other duties as assigned
Commitment to the mission of North Side Housing and Supportive Services
College experience preferred. High School Diploma required
Endorses a Trauma-Informed, Strength-Based practice model that integrates Harm Reduction and Motivational Interviewing
Experience working with individuals with mental illness and/or substance use preferred
Experience working with the homeless population preferred
Spanish language proficiency a plus
Food Handling Certification preferred (must be attained within 1 year of hire)
Our mission is to end homelessness in the lives of individuals by providing housing and comprehensive supportive services. We also strive to eradicate the conditions that cause, contribute to and exacerbate homelessness.
In 1983, members of three congregations along with other Lakeview citizens concerned about the issue of homelessness in the Lakeview community started an overnight, emergency shelter located in the lower levels of the Lake View Lutheran Church and Wellington Ave. United Church. The two sites provided a temporary “home” to hundreds of men and women over the years. Later, the agency began to serve only men in the Lakeview Lutheran Church site as a result of cuts in the initial funding.Today, North Side Housing and Supportive Services (NSHSS) is a comprehensive human services agency focusing on ending and preventing homelessness. Because homelessness is a complex issue, NSHSS provides an array of services to our consumers to help our consumers address a wide range of difficult issues and achieve self-sufficiency. Respect and empathy are as important in rebuilding lives as food, housing and supportive service. Dedicated staff and volunteers empower our consumers with skills and motivation.