Provides marketing data and analytical support for the CSO Marketing department. Supports the Marketing Manager, Patron retention in database management, sales reports and customer retention strategies. Assists with patron notifications through mail and email. Supports Marketing team efforts to increase ticket sales, strengthen patron loyalty and develop new audiences.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Develop and maintain a detailed understanding of subscriber/donor database, processes and reporting by working closely with the Marketing Manager-Patron Retention, Director of Marketing & Business Analysis, Database Administrator, Ticketing and Donor & Development Services
Create and manage list extractions for mailing, telemarketing, email, etc.
Provide support on campaigns for classical subscription series and patron retention efforts.
Develop and maintain data analysis and reports to monitor the success of marketing campaigns and events
Assist with maintenance of subscriber and single ticket buyer data
Execute select Patron Service notifications through mail, email and voiceblasts.
Manage list trade contacts and execute trade requests/contracts.
Enter prospect data from marketing events to support audience building strategies.
Proofread marketing materials.
Special projects as assigned.
Reports to Marketing Manager, Patron Retention.
Works closely with members of the marketing, ticketing, development and web teams.
Other contacts include: CSO departments, vendors and volunteers.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED
At least one year experience in marketing, arts administration or related field.
Formal education (minimum of Bachelor’s degree or equivalent experience) required.
Understanding and appreciation of music.
Experience in spreadsheet applications and word processing. Advanced experience with spreadsheet applications preferred. (MS Office).
Strong attention to detail and ability to work on multiple projects simultaneously.
Excellent written, verbal and organizational skills.
Working knowledge of Tessitura, Raiser’s Edge or other database applications a plus.
Pleasant office environment.
To apply for full-time, part-time or seasonal positions with the Chicago Symphony Orchestra Association:
Email Please email your cover letter, resume and salary history (PDF or Word attachments only) to firstname.lastname@example.org.
Mail Please send your cover letter, resume and salary history to:
Chicago Symphony Orchestra Association Human Resources Department 220 S. Michigan Avenue Chicago, IL 60604
Fax Please send your cover letter, resume and salary history to 312-294-3838.
The Chicago Symphony Orchestra Association is an Equal Opportunity employer which values and encourages a diverse workforce.