Case Management/Social Services, Program Management
Provides clinical consultation to all agency programs and supervises the Clinical Coordinator and Residential Supervisory Team.
Responsible for program administration and expansion.
Accountable for program outcomes and service delivery.
Administratively responsible for the agency in the Executive Director’s absence.
Duties and Responsibilities
Provides direct supervision to the Case Management Supervisor and Residential Supervisory Team
Ensures that houses maintain adequate staffing levels
Accountable for the training of all program staff
Accountable for houses being properly maintained with clean/sanitary conditions.
Provides direct supervision of the Intake/Outreach Coordinator and accountable for the census of all programs
Chairs the Program Meeting
Ensures that the program is implemented as designated
Maintains current working knowledge of best practice when developing services and programs to meet the needs of Harbour youth
Implements program expansion and improvements based on information learned from the program data (outcomes, unusual incidents, referral rates, etc)
Ensures the Census is met.
Accountable for the development, reporting and tracking of outcome measures for program standards, grants, and per diem programs.
Responsible for the quarterly review and analysis of unusual incident data as presented to the Executive Director and Program/Personnel Board Committee for review.
Accountable for the hiring, training, and scheduling of all youth development staff to maintain staffing ratios.
Ensures that all repairs are reviewed and discussed and scheduled as needed with the support of the Executive Director.
Monitors sites to ensure compliance with funders and licensure.
Represents agency with SCHARP partners, community members, or at meetings
Develops community presence and represents agency professionally and ethically
Qualifications and Requirements:
Master’s Degree in Social Work or equivalent.
DCFS Child Welfare License preferred
Five (5) years of progressive supervisory experience in a social service agency.
Demonstrated supervisory and management skills (i.e., team building and coaching skills, with the ability to lead, encourage and train staff).
Valid Illinois Driver’s License, ability to drive a minivan and able to transport clients.
Ability to operate household, kitchen, office and emergency equipment.
Able to lift up to 25 lbs, carry for a distance of 50 yards, upstairs, and unload.
Able to walk up and down stairs a minimum of 20 times per shift.
Computer proficient and able to write professional reports and record in client files.
This position carries a cell-phone and is responsible for 24/7 support to on-call staff and response as needed.
Additional Salary Information: Starting salary at 65,000.
About The Harbour Inc
The Harbour is a 501(c)3 organization providing emergency shelter, transitional housing, and supportive services to homeless youth ages 12-21 in the north and northwest Chicago suburbs. We are committed to offering services rooted in the belief that youth must have their basic needs met before they can begin to build a promising future for themselves.
Our goal is to support youth in crisis who may need a stable and safe place to sleep as well as prepare young people for living on their own by gaining essential skills in self-sufficiency.