Third Shift Visitor Service & Safety Officer (Two Openings)
Department: Visitor Services
Reports to: Chief Security Officer
Location: Wheaton, IL
The Visitor Service and Safety Officer ensures the security and safety of the staff and visitors, and the physical assets of Cantigny Park. This position also supports the implementation of the Foundation’s special events and programs throughout the year. The ideal candidate has experience in visitor services, security, parks and recreation, or other related fields; and is committed to providing a high level of customer service to visitors.
We are filling two positions:
A third shift position (11:30pm to 7:30am, Thursday through Monday)
A swing shift position (12:00 pm to 8:30 pm, Thursday through Monday)
Monitor the security and communications equipment in the Operation Center following standard procedures as outlined in the general and specific orders
Respond to fire and burglar alarms and follow established procedures
Become knowledgeable in a wide range of information regarding the McCormick Foundation to relay accurate and timely information to visitor inquiries
While on patrol, make continual security and safety checks of all facilities and grounds and report all findings to the operations officer. Document all incidents and communicate with supervisors if required.
Assist in the implementation of the special activities program to include but not limited to, set up and break down, assisting vendors with transporting supplies, moving tables/chairs and putting up tents
Use established crowd control and parking procedures when required
Enforce all Cantigny rules and regulations
Be able and willing to make foot patrols in all weather conditions
Operate the cash register in the park entrance booth
Be knowledgeable in procedures for all shifts if required to work them
Respond to visitor assistance calls to include first aid, tram service, motorist assist and any other assistance issues that arise
Perform light maintenance on the grounds when required
Assist the Cleaning Team with trash removal when required
Answer the main Cantigny phone line in the absence of the Park Registrar
Participate in an on-going professional development program with the guidance of your supervisor
Provide for personal safety in the workplace by attending and completing all required safety training, knowing and following existing safety rules including the applicable use of personal protection equipment, the proper operation of tools/machinery and proper handling of hazardous materials, and reporting any unsafe conditions to respective supervisor
Experience in visitor service, security, parks and recreation, safety or related field
Excellent listening, written, and verbal communication skills; must be proficient in English
Basic computer skills
Must be able to walk for extended periods of time and be able to lift at least 70 lbs. to just above the waist
Must find satisfaction in working with the public and possess an outgoing, friendly, courteous, and enthusiastic personality
Valid Illinois driver's license
Must be available to work weekends, evenings, and holidays
Must become trained in in First Aid, C.P.R. and Automated External Defibrillator and maintain valid certification
Must attend Cantigny Park’s Child Safety Training and become a mandated reporter
All offers are contingent upon successful completion of a criminal background check and drug screening
Cantigny Park and the Robert R. McCormick Foundation provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, individuals with disabilities, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital and housing status.
About Cantigny Park (part of Robert R. McCormick Foundation)
The Robert R. McCormick Foundation is dedicated to fostering communities of educated, informed, and engaged citizens. Through philanthropic grant-making and Cantigny Park, the Foundation works to make life better in Chicagoland. The McCormick Foundation, among the nation's largest foundations with more than $1.5 billion in assets, was established in 1955 upon the death of Col. Robert R. McCormick, the longtime editor and publisher of the Chicago Tribune.
Cantigny Park, part of the Robert R. McCormick Foundation, is the 500-acre Wheaton estate of Robert R. McCormick. It is home to the McCormick House, First Division Museum, formal gardens, picnic grounds, walking trails and a Visitors Center with banquet and dining facilities.