Case Management/Social Services, Program Management, Volunteer Management
2 Year Degree
The Coordinator is an active member of the operations team, ensuring the smooth and caring delivery of services 24/7/365 for families experiencing medical crisis. The Coordinator is responsible for maintaining program function including, registering and checking out families, monitoring the physical structure of the facility, supervising housekeeping and maintenance, and overseeing related volunteer/donor projects and tasks during assigned shifts.
Essential Job Functions
Execute defined policies and procedures for the program.
Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.
Act as liaison to hospitals to process referrals/reservations.
Explain/clarify program policies and procedures to guests and referring partners.
Provide and assist families with information, directing them to resources, activities or services they may need.
Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
Provide direction and support to all contracted service providers (such as Housekeeping and Security) while on shift to ensure their tasks and responsibilities are being completed.
Assist with statistics for program by inputting daily occupancy records.
Ensure all common areas remain clean and supplies are stocked
Track guest donations and occupancy rates for monthly reporting purposes.
Respond as necessary to emergency situations, after-hours pages (including scheduled weekends and holidays) regarding urgent needs, such as unplanned family arrivals, medical emergencies for guests or conflicts requiring law enforcement.
Encourage adherence to programs guidelines and coordinate a solution when violations occur.
Complete Incident Reports when necessary in a timely matter and inform other staff members of any unusual incidents.
Submit a daily staff report of activities (i.e., jobs performed, repairs made or needed, guest updates, and overall suggestions) to supervisor.
On weekends / holidays, assess bedroom availability for incoming families and assign bedrooms according to number of guests, potential length of stay and other needs of the families
Direct volunteers to perform essential house support functions such as meal provision, guest welcome and housekeeping.
Welcome family guests and visitors, providing tours and information.
Be knowledgeable of the program location security system and features (i.e. key activation, camera operation, etc.).
Coordinators must work a minimum of 2-3 shifts per month and must be available to work 2 holiday shifts per calendar year,
College degree preferred.
2 years related work experience preferred.
Capability of working 40 hours per week using the following Schedule:
Sunday thru Thursday 2:30 pm -11 pm
Must be a self-starter with the ability to multitask and function effectively under pressure.
Compassionate and caring individual, aligned to our mission and standard of care.
Demonstrate empathy and the ability to relate to families in crisis
Exposed to moderate noise levels
Frequent interruptions, ability to multitask key.
Some Coordinator positions have a set schedule in addition to being part of the contingency team. Coordinators without a set schedule are solely part of the contingency team, and will be able to sign up for shifts that are posted quarterly. Some last minute availability may also be needed to cover absences related to staff PTO and employee transitions. Coordinators must work a minimum of 2-3 shifts per month and must be available to work 2 holiday shifts per calendar year
Basic office work, as well as the physical ability to perform all household tasks as needed (ie. Cleaning, making beds, laundry, etc.)
Ability to travel to other program sites or events as needed.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.
Must be physically capable of carrying 35 lbs.
About Ronald McDonald House Charities of Chicagoland & Northwest Indiana
For over 40 years the mission of RMHC-CNI has been to care for families of children with complex medical needs by providing comfort, compassion and a sense of community. RMHC-CNI keeps families of hospitalized children together in a ‘home away from home’.