REPORTS TO: Vice President of Development and Communications
STATUS: Exempt, salaried, full-time
LOCATION: Chicago, Illinois
The Communications Manager serves as a key member of the Development and Communications team and critical liaison to the Programs team. The Communications Manager (a) successfully executes multiple communications strategies to more fully engage our community partners and Chicago’s Homelessness Continuum of Care and (b) integrates All Chicago’s program work into broad communications strategies and develops and executes the organization-wide strategies. The CoC is a membership association comprised of service providers, people of lived experience, funders, government agencies, and other stakeholders working collaboratively to create a citywide, systemic response to preventing and ending homelessness. This position provides leadership on the creation of communication strategy, develops and executes work plans, leads substantive projects, and has the opportunity to grow along with the organization.
Continuum of Care (CoC) Communications – 70%
Develop a deep understanding of Chicago’s Continuum of Care (CoC) and All Chicago’s role in supporting the CoC, its programs, accomplishments, and goals.
Lead the creation of CoC program e-newsletters, website content, fliers, brochures, and other communications. Draft program correspondence and press releases as needed.
Highlight the work of our partners, through monthly features on the website, in newsletters, etc.
Attend weekly meetings with leaders from Chicago’s homeless response system and develop materials to communicate system progress to the CoC. Serve as a communications strategist for the homeless system by providing communications support to partner agencies.
Maintain and improve the collection and organization of all partner agency contact information and mailing lists, including electronic and hard copies.
Support the development of the bi-annual progress reports on Plan 2.0: A Home for Everyone.
Participate in the development of Data Dashboards and data analysis for the CoC.
Identify and recommend local, state, and federal housing and homelessness policy advocacy opportunities to the CoC
Attend CoC workgroup meetings when appropriate to seek out strategic CoC and partner agency communication and branding opportunities.
Monitor and promote housing and homelessness policy advocacy opportunities to the CoC.
Serve as primary liaison to graphic designers for CoC communications.
Design and execute at least one communications-related training for the CoC each quarter.
All Chicago Communications – 25%
Work closely with the team to create and execute communications strategies with excellence.
Engage senior leadership to identify and capitalize on opportunities to positively highlight our program work in the community.
Lead the creation of All Chicago e-newsletters, website content, fliers, brochures, and other communications.
Draft program correspondence and press releases as needed.
Coordinate with the Data and Evaluation Manager to edit, design, and promote research reports and briefs that explain homelessness data trends and position All Chicago as a research leader.
Ensure program communications are consistent with all organization branding guidelines.
Manage All Chicago’s advocacy sign-on and letter of support request procedures.
Serve as primary liaison to graphic designers for All Chicago communications.
Represent All Chicago in a positive and responsible manner at external events and meetings.
Administration – 5%
Develop analytical metrics and regularly monitor and report on progress towards annual and strategic plan goals.
Actively participate in department, committee, and staff meetings.
Other duties as assigned.
Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:
Bachelors’ degree in communications, public relations, or marketing, or equivalent degree or experience.
A minimum of two years of work experience in communications, public relations, or marketing.
Experience communicating policy or systems-change programs preferred. Experience working on this issue preferred.
Prior experience using social media in a professional setting.
Prior work experience managing the production of, and writing communications materials intended for a variety of audiences. Excellent professional writing and verbal communications skills.
Proven experience with Constant Contact software or other third-party email vendor.
Advanced computer skills in Microsoft Office products and comfort with technology.
Strong work ethic and integrity. Goal-oriented and results-driven.
Strong interpersonal skills, professional presence, and ability to interact with a diverse audience.
Ability to respond effectively and professionally to inquiries, complaints, or concerns, as presented by staff, people of lived experience, service providers, government agencies, and other stakeholders.
Dedication to providing quality customer service to internal and external constituents.
Excellent organizational and time management skills, timeliness in meeting deadlines, and the ability to oversee multiple projects at a time.
Capacity to effectively carry out instructions provided in written or oral form.
The capacity to work in a multi-disciplinary and collaborative environment, both internally and externally, is required. This position is required to assist other departments in order to facilitate the achievement of the All Chicago strategic goals and objectives, as appropriate.
Work place is a smoke- and drug-free environment.
Intermittent travel to off-site locations required.
Position requires frequent and regular computer and phone use.
This position requires attendance during regular business hours from 9am to 5pm, Monday through Friday. Occasional night and weekend hours are required a few times a year.
All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
Please apply online with cover letter addressing our stated qualifications, resume, and your salary range requirement in Microsoft Word or PDF format only.
Incomplete applications will not be considered.
Applications will be accepted until position is filled. Position begins as soon as possible. No phone calls, please.
Additional Salary Information: Salary is commensurate with experience.Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.
About All Chicago Making Homelessness History
On any given night, nearly 6,000 Chicagoans don’t have a place to call home. Tens of thousands more are just one unexpected setback away from joining them. Together, we can ensure that all our neighbors have stable homes. All Chicago collaboratively addresses the complex issue of homelessness through our four signature approaches.
The Emergency Fund provides critical financial assistance to people experiencing, or at risk of, homelessness or another serious emergency. We quickly provide payments on a person’s behalf for things like rent, utilities, or even bus passes.
2016 Impact: We served 3,195 households, including more than 1,350 children, with $2.7 million. 94% of clients surveyed reported being housed at the time of follow up, and 88% of clients surveyed reported that the financial assistance resolved their crisis.
Continuum of Care
The Continuum of Care is a membership group that strategizes and plans a coordinated, comprehensive approach to providing housing and services for people experiencing homelessness. We drive Chicago’s city-wide response to homelessness by providing leadership to Chicago’s Continuum of Care through a year-round ...research, evaluation, strategic planning, and federal funding application process.
2016 Impact: We secured $65 million in federal funding for 164 projects and staffed 20 stakeholder committees. Overall, Chicago’s homelessness decreased 13% from 2015 to 2016.
Homeless Management Information System
We manage the Homeless Management Information System database, which contains local data on people experiencing, or at risk of, homelessness and the services they receive. We ensure data quality by supporting more than 900 individual users at 89 partner agencies with training, reports, and helpdesk services.
2016 Impact: We analyzed and disseminated the data to drive discussion, set strategy, and make policy and funding decisions on the federal and local levels. The data is a critical component of the Ending Veteran Homelessness Initiative, which has housed more than 2,300 veterans since 2015.
The Learning Center
The Learning Center provides trainings, workshops, tools, and research to help our partners apply proven strategies to prevent and end homelessness in Chicago even more effectively.
2016 Impact: We hosted 42 trainings for more than 900 attendees on topics such as Legal Issues for Homeless Youth. We participated in Notre Dame’s research study proving that emergency financial assistance lowers instances of homelessness by 76%.