Summary of Position: The Volunteer Coordinator position is the initial and primary point of contact for the 1,300+ volunteers that the agency engages annually in support of its mission. Working primarily out of our drop-in center and overnight shelter location, the Coordinator reports to the Community Relations Manager but works very closely with the Shelter Manager. The Coordinator is a strong relationship builder and has primary responsibility for the recruitment, placement supervision and management of volunteers supporting day-time drop in programs, evening group programing and evening meal preparation and meal service. The position also functions as an extension of agency’s development team and is responsible for supporting the overall goals of the annual development plan.
Respond to all inbound volunteer and donation inquiries (phone and electronic).
Coordinate volunteer support for specific programmatic efforts, community events and agency initiatives.
Manage and analyze volunteer data and tracking through Volunteer Hub, our volunteer management software.
Maintain and publish volunteer calendar of opportunities and ensure all volunteer slots are filled.
Serve as the day of point of contact for individual and team volunteer projects, providing support, instruction and feedback to volunteers.
Support accurate record keeping of volunteer time, volunteer contact information and in-kind donations.
Support in-kind donation drives (e.g. back to school efforts, holiday gift of giving, etc) that support the needs of agency participants, reduce costs for the agency, encourage donors to participate and give more.
Manage intake, sorting, storage and distribution of in-kind donations with active planning for specific upcoming needs.
Provide content as requested for agency communications.
Adhere to the Code of Conduct for Connections for the Homeless.
Perform other duties as assigned.
General Development Responsibilities
Support overall development and implementation of annual development plan.
Build strong relationships with volunteers to ensure high levels of engagement, for active or prospective donors so that they are encouraged to volunteer and donate more.
Actively support stewardship and cultivation strategies for individuals or teams of volunteer donors and volunteer donor prospects.
The following qualifications are requirements for the position:
5 years of volunteer management experience or equivalent
Experience managing large-scale (50-200+ people) efforts and events
Experience representing an organization with stakeholders and potential stakeholders
Exceptional communication and inter-personal skills with a variety of audiences while maintaining a pleasant and engaging demeanor
Highly organized with experience independently setting priorities, creating calendars, following through on inbound inquiries and thinking strategically
The following qualifications are highly desirable:
Bachelor’s degree in non-profit or volunteer management
Familiarity with Volunteer Hub, Volgistics or similar volunteer management software
Volunteer data management experience including program report creation and analytics
Familiarity with the communities that Connection’s serves
Valid Illinois Driver’s License
Flexible schedule – may be required to attend after hours’ meetings, community events, and/or volunteer activities
Able to work independently and with diverse populations
Excellent speaking, writing, and interpersonal skills.
Must be able to pass a criminal background check and submit to or provide evidence of a recent test for tuberculosis
Internal Number: 006
About Connections for the Homeless
Connections serves and catalyzes our community to end homelessness, one person at a time. We do this through homelessness prevention, shelter, and housing programs. In 2018, Connections has served over 1,000 individuals through our services.
Based in Evanston, Connections serves communities throughout north suburban Cook County. To learn more about our programs, please visit our website at www.connect2home.org.