Access to Care is a non-profit organization that provides primary healthcare services to low-income and uninsured residents of suburban Cook County and northwest Chicago. We have been serving the community for over 30 years and are looking for an out-going, part-time Resource Desk Assistant. The primary responsibility will be to serve a “Help Desk” function for those contacting Access to Care in need of additional services. This position must be bilingual (English/Spanish), have excellent verbal communication skills necessary to communicate in a clear, concise manner with a community composed of diverse cultures and age groups.
Primarily responsible for program support and providing resources through phone inquiries from those in need.
Identify community partners to increase awareness of additional programs available in the service area.
Develop and maintain database of available resources in the community.
Track data regarding referrals provided and additional concerns still needing to be met.
Must be effective at listening to, understanding, and clarifying concerns and needs of those seeking services.
Perform clerical duties such as copying, scanning, faxing and inputting data into computer system and other duties as assigned.
Ability to work independently with minimal supervision.
Bilingual and literate (English/Spanish), required.
College course work in related field helpful.
High School diploma or equivalent required.
Experience in a health or social services or related field a plus.
Excellent organizational skills
Strong phone and computer skills including proficiency with Microsoft Office Suite.
Part-time position 21 hours. Access to Care is an equal opportunity employer, committed to diversity in the workforce.
Internal Number: 7085310680
About Access to Care
The Suburban Primary Health Care Council has, through its Access to Care program, been filling the gap for the uninsured and under-insured individuals of Cook County for 30 years. Serving more than 5000 low income members every year, Access is to Care is a primary care safety net for those individuals not eligible for public assistance. Increasingly we are also serving the under-insured, those who cannot afford the high deductibles of their insurance plans.