Case Management/Social Services, Marketing/Outreach/PR
This position is a 40 hour a week position that encompasses two roles: Community Engagement Coordinator and Program Intake Coordinator.
Community Engagement Coordinator
The Community Engagement Coordinator is responsible for conducting community outreach by representing TPC through various community coalitions and networks, building relationships with local hospitals, schools, and other community agencies in order to obtain referrals and increase awareness of Teen Parent Connection’s services. In addition, the CEC will coordinate volunteer management, including engagement and orientation, placement and ongoing supervision of volunteer staff.
Program Intake Coordinator
The Intake Coordinator is responsible for training and supervising intake workers (interns), coordinating referrals, initiating contact with referred families, and conducting a screening with referrals to determine eligibility for participation in programs offered by Teen Parent Connection. The Intake Coordinator is responsible for making referrals to community agencies based on a participants needs. In addition, the Intake Coordinator will build relationships with local hospitals, public health centers, doctor’s offices/midwives, schools, and other community agencies in order to obtain referrals.
II. Job Relationships:
Community Engagement Coordinator reports directly to the Director of Programs.
The Community Engagement Coordinator takes part in team meetings and other program related committees as assigned.
III. Duties and Responsibilities:
Community Engagement Coordinator
Coordinates outreach concerning Teen Parent Connection programs and services.
Responsible for distributing program information as well as setting up informational meetings with relevant staff at hospitals, schools, social service and other community agencies.
Positively represents Teen Parent Connection as part of agency network meetings and community partnerships.
Coordinates Teen Parent Connection information booths at community and school health fairs.
Reviews community outreach intake/referral process quarterly for continuous quality assurance.
Coordinates volunteer placement, onboarding and orientation.
Assist with parent group facilitation as necessary.
Other duties as assigned.
Train and supervise intake workers (interns) to ensure high-quality participant engagement and risk assessment skills.
Organize and contact all referrals to complete screenings to determine eligibility for services.
Assure that all data regarding screening and referrals entered accurately into Referral Tracking Database; submit screenings in timely manner to program managers.
Make additional referrals as needed and provide community resource information to families that are referred to Teen Parent Connection services.
Educate existing community partners about screening process and eligibility requirements.
Build relationships within the community that will help generate referrals.
Maintain regular communication with community agencies and providers regarding referrals.
Reviews community intake/referral process quarterly for continuous quality assurance.
BA/BS in areas of early childhood development, social services, public health or related field.
Must have strong written and verbal communication skills
Non-judgmental, positive attitude.
Positive experience working with infants, young children and adolescents.
Must be willing to work flexible hours, early morning, evenings, weekend hours as necessary.
Computer literacy and proficiency – Microsoft software applications.
Ability to work independently while being a team player.
Exceptional organizational skills – demonstrated ability to coordinate and meet deadlines, complete documentation and reporting requirements accurately and timely.
Experience in providing support to families facing multiple challenges and knowledge of family-infant health issues.
Experience and training in identifying risk factors of child abuse and neglect.
Ability to learn and communicate training and curriculum materials via written, verbal, and visual methods.
Ability to innovate and problem-solve creatively.
Must have dependable transportation, valid driver’s license, and proof of auto insurance.
Bilingual (English/Spanish) preferred.
About Teen Parent Connection
Teen Parent Connection is a nonprofit agency serving teen parents in DuPage County as they navigate the challenges of both parenthood and adolescence. In addition, we offer school-based pregnancy prevention education programs in middle schools and high schools to help reduce the risk of teen pregnancy.
We are a staff, board, and community dedicated to empowering young families and creating the best possible start for young mothers, young fathers, and their babies.
Teen Parent Connection is the only nonprofit, 501(c)(3) organization in DuPage County exclusively focused on providing comprehensive programs and services related to teenage pregnancy and parenting.
Mission: To serve the community through education on the realities and responsibilities of teenage pregnancy, and through long-term assistance to adolescent parents for their development of self-esteem, parenting skills, and empowerment toward self-sufficiency.