Responsible for working as a team member to establish and maintain the collaborative and positive tenor of the residential team. Responsible for the direct care of program youth. Demonstrates an understanding of and commitment to the mission and core values of Ignite (formerly known as Teen Living Programs). Reports directly to the Belfort House Manager.
The following duties are the essential functions of this position. A Belfort House Case manager will perform these essential functions with or without requested reasonable accommodation.
Case Planning and Management
Coordinates and conducts Belfort House client move-ins and intakes, as assigned.
Coordinates and conducts, as appropriate, a comprehensive assessment process for assigned clients.
Develops and monitors, in partnership with the client and residential team, a regularly reviewed action plan.
Works in collaboration with residential team and clients to determine most appropriate housing and secure placement.
In consultation with the residential team provides case management services, which include monitoring clients’ housing needs, education, employment, physical and mental well-being and makes referrals as needed, unless otherwise directed.
Identifies and coordinates the resources for direct medical, clinical and psychiatric care of program youth. Ensures all parties are kept well informed about the medical and psychiatric needs of the youth and completes referrals in a timely manner.
Coordinates with clients to ensure attendance at and participation in appointments, meetings, and activities.
Works in collaboration with the residential team to coordinate clients’ support needs.
Meets weekly for individual case management with each youth on assigned caseload.
Conducts weekly review and audit of client behavior accountability protocol, as assigned.
Community Supported Space
Works 3 weekly community shifts which may occur during morning and/or evening hours (includes one-weekend shift), and has 2 office days per week. Provides general supervision and appropriate intervention in the community supported space.
Conducts 1-2 educational and personal development groups per week on the units in coordination with other staff and/or volunteers in consultation with the Belfort House Manager.
Completes all required shift, case management, and activity documentation.
Provides life skills training on the units both formally (in groups) and informally. Works with each client on basic life skills and daily issues impeding their progress toward self-sufficiency.
Conducts one group life skills class per month and one group community meeting per quarter.
Manages any crisis and/or emergency that may occur on the units with clients.
May accompany youth on activities and presents proper activity documentation to include receipts.
Documents and maintains medication protocol.
Assists youth with maintaining cleanliness, completing daily chores, and cooking.
Writes clear and concise shift notes and maintains daily logs on all youth.
Provides telephone or in-person screening to homeless/runaway/or precariously housed youth that are requesting service.
Provides appropriate referral and placement services to callers contacting 24-hour crisis line services.
Coordinates and conducts the intake and placement of homeless residents in temporary basic center program and/or transitional living program.
Responds to all shift emergencies and effectively completes all documentation.
Works as a part of a team environment by providing support and assistance whenever needed.
Timely prepares and submits all required forms and statistical reports. Maintains documents regarding participant’s cooperation, daily activities and other records in compliance with agency and external policies, procedures and applicable licensing standards.
Follows agency policies and procedures for the obtainment of information and provision of services to clients.
Participates in program planning and evaluation.
Participates in and contributes to regularly scheduled supervisory and team meetings.
Participates in weekly on-call rotation with other staff. Ensures availability to arrive on site within 60 minutes to deal with crises.
May be called upon to participate in FIT interviews.
Provide on-going support and supervision for all volunteers and their tasks.
Performs other duties as assigned.
Education and experience
Bachelor’s degree (degree in Social Work preferred) or related field
5 years’ experience in related field preferred
1 year working with youth required
Automation: Ability to use computer equipment and Microsoft office applications, e.g. Word, Excel, Outlook. Must be able to learn and understand the system that retains the electronic records on all clients, and complete timely and accurate data entry as directed.
Physical: Must be able to climb stairs on frequent, daily basis. May be required to occasionally lift up to 25 lbs. Must have valid Illinois driver’s license, proof of insurance, and insurable through Ignite's insurance policy. If at any time, the employee cannot be insured under the agency’s coverage, the employee is subject to disciplinary action up to and including termination.
Internal Number: BHCM 032019
About Ignite (formerly known as Teen Living Programs)
Ignite (formerly Teen Living Programs) helps unstably housed youth, ages 14 to 26, get their youth back and take the first step toward their journey to a stable home and a future with promise.
Our programs and services are designed to meet the immediate and long-term needs of unstably housed youth. But it’s our sense of community that truly makes Ignite unique. Participants build deep relationships with one another as well as our staff that continue to positively impact their lives long after they graduate from our programs.
Youth homelessness is not a choice, and all young people deserve to be defined by their potential, not their circumstances.
Every individual and their situation is unique. Ignite meets youth where they are, physically and emotionally, and makes a daily commitment to putting them on a path to reaching their full potential.
Every young person who comes to Ignite has a chance at a new beginning, and with each new beginning, we’re building a stronger future for Chicago.