Administrative Support, Case Management/Social Services, Medical & Health
2 Year Degree
Scope: Client Service Representatives provide a wide range of front desk client services at all KYC sites. Depending on the KYC site, responsibilities and job duties will vary; and may include any and/or all of the following tasks: answering and processing phone calls, greeting clients and visitors, scheduling doctor’s appointments, opening and closing, collecting payments, printing tickets, customer service, charts, scanning, and other administrative support.
Full-Time, Non-exempt, Hourly, 37.5 hour work week
Must have the flexibility to work as a backup to other receptionists. This requires availability during the hours of 8:45AM to 9PM Monday – Thursday, and 8:45AM to 5PM Saturday.
Greet clients as they arrive for appointments
Have client sign ticket and notify therapist/doctor of client’s arrival.
Ensure that KYC group clients are assigned a ticket.
Answer, screen and/or forward all incoming calls.
Collect client payment, provide receipt, and double check amounts for accuracy. Enter all cash payments immediately.
Doctors’ Appointments -
Call doctor’s clients to confirm following day’s appointments.
Maintain doctor appointment schedules.
Reschedule doctor appointments that were cancelled due to doctors’ absences.
Maintain an updated client waiting list for cancelled doctors’ appointments, and
Call doctors’ clients two days in advance to confirm psych evaluations.
Check client balances on CIS and assist in answering clients’ questions regarding monies owed, late cancellation fees, and failed fees.
Client Accounts Responsibilities
Post payments to client accounts.
Answer Client inquiries about their account; including information about their insurance plan benefits, which paperwork is still missing on the client’s account, and basic client account outstanding balance inquiries.
Other duties as directed by supervisor.
Dependability and timeliness
Excellent customer service skills
Knowledge of appropriate phone etiquette
Ability to multitask
Knowledge of reception procedures
Ability to pay close attention to detail
Ability to approach clients about balance owed
Ability to reconcile money collected with information on tickets
Knowledge of KYC programs
Interact with the public in getting or giving information
Understanding of crisis situations and procedures
Ability to deal with stress and work under pressure
Good organizational skills
Clear understanding of and compassion for mental illness
Provide assistance to therapists and/or physicians.
Bilingual (Spanish speaking) a plus
Education and Experience
Two years of college preferred.
Minimum three years previous experience in an office environment.
Previous client/customer service experience required.
Computer skills required.
Familiarity with social service environment preferred.
Kenneth Young Center is an Equal Opportunity Employer
Education and Experience
A. Two years of college preferred.
B. Minimum three years previous experience in an office environment.
C. Previous client/customer service experience required.
D. Computer skills required.
E. Familiarity with social service environment preferred.
About Kenneth Young Center
Kenneth Young Center is a 501 (c) (3) not-for-profit, comprehensive provider of mental health and senior citizens' support services. Our mission is to help people "feel good, do better and find solutions" by providing: Counseling for adults, children, families. Assessment, stabilization, linkage for adults/children in psychiatric crisis. Treatment, support, and recovery services for those with serious mental illness. Service coordination and in-home services for frail elderly persons. Volunteer opportunities. We are accredited by the Joint Commission on Accreditation of Healthcare Organizations, a nationally respected body with stringent standards of excellence in care. Kenneth Young Center offers a broad range of exciting employment and internship opportunities. All of our positions contribute directly to our mission of providing mental health and senior services to help people feel good, do better and find solutions. Our employees enjoy: Competitive pay, exceptional benefits and generous paid time off A friendly and supportive work environment Specialized rewards and recognition programs Training and skill development opportunities Challenging and diverse work assignments Personal development and career experience