The Career Coach will work with DHS clients throughout the program by conducting intake and assessments, providing barrier reduction services, providing supportive services, tracking program progress, ensuring clients meet program requirements, and supporting the entire Workforce Development team. The Career Coach will ensure that clients receive the most efficient and professional customer service, assistance, support and guidance possible. This position will require the ability to work 9am-5pm Monday through Friday in an office and in the field visiting client’s worksites. There Career Coach will dedicate time each week supporting client in the field – typically at their worksite. All services delivered at AHS will be client-centered and client-driven.
Duties and Responsibilities:
Serve as professional advocate for clients with all internal and external stakeholders (DHS, employer, etc.) ensuring clients’ career goals are met within the framework of DHS & AHS guidelines.
Serve as single point-of-contact throughout clients’ experience at AHS – from intake through 90 days of continuous job retention.
Serve as onsite mentor and coach for 25 Title XX clients offering each client 8 hours of worksite assistance.
Ensure 20% of Title XX clients engage in short-term training courses.
Provide 15 hours of client training focusing on resume & cover letter writing; interview skills, workplace communications and proper workplace behavior.
Attend monthly staffing appointments with the appropriate DHS offices.
Develop and conduct one skills training workshop per week for DHS clients.
Develop and deliver a process for ensuring grant-specific clients are satisfied with services on a quarterly basis.
Complete all required DHS Work First and DFI paperwork in accordance with DHS guidelines and timeframes.
Conduct monthly group orientations for Work First & DFI clients to explain program guidelines and assess their needs.
Create Individual Employment Plans or Employability Plans.
Ensure that clients are placed in full-time, unsubsidized jobs and collect required documentation in order to ensure billing eligibility and payment from DHS.
Develop career pathway plans with newly employed clients, and follow-up throughout the initial employment period to insure 90-day job retention by providing job retention services including addressing retention issues, job coaching, and counseling.
Track all ongoing client data points in Salesforce within agency-established timeframes.
Participate actively in weekly team meetings – share required metrics, client successes and challenges and industry-related information. Create and share one strength-based presentation every quarter.
Securely maintain both a physical and an electronic client record with their intake information, change report forms, progress notes, job search records, monthly staffing, and any other pertinent information.
Qualifications (skills, knowledge & abilities):
Bachelors Degree from an accredited university.
Must have daily access to a personal vehicle and a clean driving record.
Excellent writing, typing, computer and phone skills.
Knowledge of Microsoft Office Suite.
Ability to work in a team environment.
Organized and efficient in record keeping and updating.
Conflict resolution skills.
Customer service skills.
Bilingual language skills preferred
Experience in career counseling and workforce development preferred.
Experience working with low-income adults preferred
Asian Human Services Inc. is an equal employment opportunity employer dedicated to the fair and equal treatment of all of its employees without regard to age, gender, race, color, religion, creed, national origin, ancestry, sexual orientation, disability, political or union affiliation, maternity status, parental status, military or veteran status, or any other basis prohibited by law
About Asian Human Services
Established in 1978, Asian Human Services is the largest multi-cultural and multi-lingual health and social services organization in the Metropolitan Chicago areas. Its mission is to provide client -centered, quality, and compassionate services to Asian immigrants and other underserved communities so that they can fully participated in society, prosper and thrive. Specialized in healthcare, education, and employment, its professional staff is fluent in more than 28 languages and serves more than 28,000 clients throughout Illinois each year.