Case Management/Social Services, Volunteer Management
4 Year Degree
Objective: Reporting to the Manager of Safe House services, the Supervisor provides vision, oversight, and coordination for all Safe House operations, services and Crisis Line functions for this 24-hour domestic violence residential facility. This position supervises full and part-time House Advocates for all shifts.
Duties and Responsibilities:
Oversee, plan, implement and evaluate all components of the 24-hour Safe House services. Ensure that services are proactive, responsive, and comprehensive.
Assist in hiring, supervising, and training House Advocate staff members, interns and volunteers; Conduct team meetings; Encourage on-going development.
Develop, implement, and monitor Program policies and procedures in cooperation with Agency Senior Director of Program Services.
Oversee the teaching, modeling, and the development of life skills and support to women and children as it applies to staff, volunteers and interns.
Oversee integration of strengths-based perspective and life coach model.
Monitor and maintain a safe and healthy living environment for all Safe House guests, staff, interns, and volunteers.
Identify volunteer opportunities and communicate them to the Agency Volunteer Manager; cultivate and maintain long term volunteer relationships.
Provide crisis intervention counseling and referrals to callers; Responsible for coordinating the Crisis Line services schedule and conducting periodic assessments of same.
Conduct phone intake and eligibility evaluations.
Oversee guest arrivals and departures.
Inform callers (i.e., IL Domestic Violence Helpline) of the numbers of beds available at the Safe House Facility.
Provide clinical intervention and support, which includes on-call emergencies.
Create and maintain files, documents, contracts, and agreements per Agency Senior Director of Program Services.
Collaborate with area agencies to identify and institute best practices.
Work closely with partner agencies to ensure wrap-around services.
Work with Agency Development staff to establish indicators and outcomes measures and ensure accurate data collection and reporting; ensure timely submission of all reports.
Contribute necessary financial information to the Agency Senior Director of Program Services.
Represent Agency at community meetings and events.
Immediately report child abuse to the Department of Children and Family Services as mandated by law and in accordance with Agency procedures.
Identify donation needs and inventory levels and communicate needs to Department of Community Resources.
Oversee facility property management issues and work with Agency Facilities Department to maintain Agency assets.
Other duties as assigned by Manager of Safe House Services
Master’s degree strongly preferred: social services field desirable. BA within social services field and several years of experience may be suitable substitute, depending on type of experience.
Must hold Illinois Certified Domestic Violence Professional (ICDVP) Credential or obtain certification within one (1) year of hire
CPR and First Aid certification or obtain certification within one (1) year of hire
Experience with shelter services required
Must agree to a flexible schedule – evenings, weekends, holiday, on call and overnights required
Must have excellent leadership, project management, interpersonal, organizational, verbal and written communication skills
Must be a strong team player, able to successfully interface with varied personalities and temperaments, and relate sensitively to people of varied social, economic, racial, cultural and experiential backgrounds
Bilingual skills preferred (Spanish)
Proficient in Microsoft Office Suite, including Access and Excel
Type: Full-time, salaried employee with paid time off and health benefits
Internal Number: 0817
About WINGS Program, Inc.
Although the organization started as an advocate strictly for homeless women and children, WINGS has expanded 30 years later to become one of the largest domestic violence service and housing providers in the state of Illinois. Single individuals (women/men/transgender) and their children are able to receive temporary safe shelter through WINGS housing while staff provides one-on-one, individualized assistance that allows the clients to set personal goals that will enable them to work, continue their education, and care for themselves and their children. WINGS provides comprehensive services that focus on strengths assessment, goal setting, life skills development, financial education, career coaching, therapeutic counseling, children’s activities, and peer mentoring.