The Family Advocate position involves working with victims of domestic violence; our residents. The FA duties include; supportive services and case management to women and children clients of the agency in ways that enhance their lives and assists them toward more independent living and wellness. WINGS promotes self-reliance through an empathetic and caring atmosphere. WINGS favors a strengths based approach to working with residents.
Conducts intake interviews
Assess each woman and child upon entry to the program for needs and strengths and identify the level of need for parenting training, medical/dental, social, educational needs and support
Provides crisis intervention activities with women and children
Provides referrals and resources
May co-facilitate weekly house meeting to discuss communal living issues; may co-facilitate women's support and/or children's group
Assists clients in locating sustainable long term housing
Provides follow-up services as needed
Provides services in accordance with the Illinois Certified Domestic Violence Professionals code of ethics
Coordinates with others to ensure needs are met, when needed. May supervise and coordinate clients' activities related to chores.
Facilitates safety of residents by doing periodic inspections, teaching fire safety and conducting fire drills, as needed.
Using the appropriate forms, request volunteers and donations.
Monitors compliance with WINGS Rights and Responsibilities statement.
As required, attends community resource meetings to learn of potential resources.
Performs office tasks as necessary.
Immediately reports child abuse to Department of Children and Family Services.
Hotline Response for Safe House
Family Advocates conduct intake interviews with hotline callers, as appropriate
Responds to hotline callers during assigned shift and acts as the back-up hotline responder; responds to callers by providing support, education about domestic violence, safety planning, WINGS service information and/or referrals; assess appropriateness of services needed; documents calls in shelter hotline information logs
Other duties, as assigned
Qualifications and Characteristics
Languages - Must be fluent in speaking and writing in both English and Spanish.
Education – Bachelor’s Degree in human services or related field.
Experience – Prefer a minimum of one year of experience in social services and the ability to work efficiently and independently. Prefer Internship working with victims of domestic violence, homelessness and/or residential.
Training – 40-hour domestic violence training and CPR & First Aid Certification and commitment to complete within 3 months of hire date (WINGS will provide).
Technical – Communication and documentation skills. Remains cognizant of current developments in the field of domestic violence.
Working knowledge of Microsoft Outlook (email and calendar), Microsoft Word, Excel, and Access preferred.
Social Skills – Must be able to respond appropriately in emergency situations; must be able to function well with minimal supervision.
Leadership Skills – Must demonstrate professionalism, flexibility, good judgment, and commitment to teamwork.
Flexibility-must be willing to work variable hours including evening, weekends, and holidays.
Physical Skills - must be able to operate common household and office equipment, must be able to climb stairs, hear and/or see fire and intruder alarms, must be able to lift 50-pound child without assistance.
Type: Full time with benefits
Internal Number: 0903
About WINGS Program, Inc.
Although the organization started as an advocate strictly for homeless women and children, WINGS has expanded 30 years later to become one of the largest domestic violence service and housing providers in the state of Illinois. Single individuals (women/men/transgender) and their children are able to receive temporary safe shelter through WINGS housing while staff provides one-on-one, individualized assistance that allows the clients to set personal goals that will enable them to work, continue their education, and care for themselves and their children. WINGS provides comprehensive services that focus on strengths assessment, goal setting, life skills development, financial education, career coaching, therapeutic counseling, children’s activities, and peer mentoring.